The panel I chaired at Media140 in London felt like it could have run and run (it almost did) as the question as to whether "brands need a social media personality to engage consumers" or not sits at the heart of what a lot of companies are trying to do on Twitter. If you get this wrong you...
The FT has a quick look at how KFC scored on Twitter and the pros-and cons of promotions. Americans and their chicken, I will never get that, but KFC knocked it out of the park on Twitter earlier this year (with a few pitfalls) along the way. The fast food chain had agreed a deal with Oprah Winfrey to...
