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Data Virgins

Two recent news items have got me thinking this week. Firstly, the collapse of the infamous mobile telephone directory, using bought in data, and secondly the ASA rapping Virgin Media over the fingers for not using goneaway suppression. Both cases represent a certain naivety on the part of both organisations...
Posted to B2B 101 (Weblog) by Hugh Bessant on 23 Jul 2009

Technology is the Fox that will kill the Golden Goose

All industries evolve. Things change, develop, improve. Direct Marketing is no different to any other sector, and the major change of the last ten years has been the growth of information technology. Is this a good thing? For me, the jury is still out. The first mailshot I organised, circa 1985, involved...
Posted to B2B 101 (Weblog) by Hugh Bessant on 07 Jul 2009

This industry cannot help shooting itself in the foot

Good grief, when are we ever going to learn? Your starter for ten, why is the direct marketing industry hated by the consumer? Because we have allowed their data to be treated with disdain and disrespect, that's why. Spam, junk, confetti tactics, poor targeting...you name it, and someone calling...
Posted to B2B 101 (Weblog) by Hugh Bessant on 11 Jun 2009

Hallelujah You can teach an old dog new tricks

Happy New Year, one and all. On New Years eve, just before the witching hour, I downloaded my first song. Previous to this momentous moment, I had stuck to the old ways, in other words, buying CD's...although I still call them albums of course. I do not own an iPod. And I was quite happy letting...
Posted to B2B 101 (Weblog) by Hugh Bessant on 02 Jan 2009

I'm Mandy, Fly Me, Flog Me, Buy Me (or let me loan you bundles of cash on the never-never)

His Lordship, his Mandyness of somewhere near Hull, is a busy little business secretary, isn't he? Not content with telling Gordon which side to put his parting, he is also contemplating bailing out Jaguar and Land Rover (but not Woolies), whilst musing that it would be a fine idea to sell off 49...
Posted to B2B 101 (Weblog) by Hugh Bessant on 18 Dec 2008

Where would I be without surveys?

Just when the muse has left me, and I am wondering where the next blog will come from, another survey hits the streets. This one, from Experian, has some shocking statistics about duplicate mailings. Apparently, some scandalous B2B marketers are still de-duping by hand! Others - now sit down, because...
Posted to B2B 101 (Weblog) by Hugh Bessant on 08 Dec 2008

Hunker down, it's going to be a bumpy ride

By heck, this is bad. I know we don't want to admit it, but for the time being marketing is about as dead as an estate agents inbox. It is one of business life's true truisms, that when recession bites marketers are driven out of the city. If one in ten of people are going to lose their jobs...
Posted to B2B 101 (Weblog) by Hugh Bessant on 07 Nov 2008

Golden Brown can't promise to keep our data safe

The most amazing throw away line I've heard from a politician since Tony Blair said he wasn't lying in the Ecclestone affair. He can't promise to keep our data safe? Good grief, has anyone really considered what that means? He means he can't stop contractors losing memory sticks in pub...
Posted to B2B 101 (Weblog) by Hugh Bessant on 03 Nov 2008

British Gas are a disgrace

Direct marketing has an essential role to play in customer retention, as well as customer acquisition. However, one of our mega brands does not agree. They continually treat their existing customers like dog excrement. Well, this one has had enough. Today, we at Bessant Towers received a missive from...
Posted to B2B 101 (Weblog) by Hugh Bessant on 27 Oct 2008

Time to use the mega database?

So, the government wants access to all our communications, for security reasons. Well, how about using their powers on Mandy and Georgous George? I bet they both used their mobiles on board the Oligarch's little paddle steamer. Mandy would not have been able to resist gloating if his palm was greased...
Posted to B2B 101 (Weblog) by Hugh Bessant on 23 Oct 2008

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