Just been stood behind a lady in a Seattle Starbucks who asked for a “non-fat triple-shot latte with milk at 120 degrees!!” Now I’m ok with the diet version plus the extra injection of caffeine, but 120 degrees?! Come on!!! Is there only so far you can go with customer service before you’re seen to be...
Dunno about you but I’ve had a frantic week. Getting near deadlines on the book I’m doing. And I’m aware that this is supposed to be a “creative’s” blog – whereas I tend to ramble on about more strategic issues. So this week, something nice and easy. The equivalent of one of those shows Chris Tarrant...
