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<?xml-stylesheet type="text/xsl" href="http://community.brandrepublic.com/utility/FeedStylesheets/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>Search results matching tags 'digital' and 'Internet'</title><link>http://community.brandrepublic.com/search/SearchResults.aspx?o=DateDescending&amp;tag=digital,Internet&amp;orTags=0</link><description>Search results matching tags 'digital' and 'Internet'</description><dc:language>en-US</dc:language><generator>CommunityServer 2007 SP2 (Debug Build: 20611.960)</generator><item><title>Is Purefold pure gold for brands or pure confusion?</title><link>http://community.brandrepublic.com/blogs/quickpeeks/archive/2009/10/01/is-purefod-pure-gold-for-brands-or-pure-confusion.aspx</link><pubDate>Thu, 01 Oct 2009 13:14:00 GMT</pubDate><guid isPermaLink="false">0f8ed6bf-041d-4f2c-bb76-9560b958a575:55065</guid><dc:creator>2292853</dc:creator><description>&lt;p&gt;Coming &lt;a href="http://www.rsafilms.com/" target="_blank"&gt;soon from Free Scott&lt;/a&gt;, the new entertainment venture of Ridley Scott and his brother Tony, is a trippy new sci-fi entertainment &lt;a href="http://www.ag8.com/purefold" target="_blank"&gt;project called Purefold&lt;/a&gt; that plans to let brand’s sponsor the content, and let the audience drive the plot line using social networking platforms.


&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;a href="http://www.ag8.com/" target="_blank"&gt;&lt;/a&gt;&lt;a href="http://community.brandrepublic.com/blogs/quickpeeks/blade_runner_fondo.jpg"&gt;&lt;img src="http://community.brandrepublic.com/blogs/quickpeeks/blade_runner_fondo.jpg" align="left" border="0" hspace="2" alt="" /&gt;&lt;/a&gt;Produced by Ag8, the concept will see participating brands “…take an alternative route to brand integration than traditional product placement and embrace invention within a narrative framework.” The project explores transmedia entertainment and will launch off of cross-platform channels.


What?


Purefold just might represent pure gold for brands looking to reach audiences in an extremely interactive format, but as of now, it has a lot of people baffled as to how it will work, what it will be, and if branded content is a good idea or not. 


&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Discussions about &lt;a href="http://friendfeed.com/purefold-discussion" target="_blank"&gt;Purefold on Friend Feed&lt;/a&gt;, the main resource planned to “harvest” story ideas, are already brewing about the question of what it means to be human, the driving theme behind the story that will &lt;a href="http://www.youtube.com/watch?v=4lW0F1sccqk" target="_blank"&gt;be loosely based on Blade Runner&lt;/a&gt;. Ag8 is getting people to explore the idea of what “transhumanism” is in the Purefold discussion group on Friend Feed, but the project is often met with confusion, with participants trying to understand what is happening, and what role they will play.


For insight as to what people think of Purefold, I’ve been asking around. &lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;A few entertainment insiders were willing to go on the record to share what they think of the project and here is what they had to say:
&lt;a href="http://www.blackphoebe.com/msjen/" target="_blank"&gt;

Jenifer Hanen, a blogger from Los Angeles&lt;/a&gt;, was wary of the idea of brand’s sponsoring content based on projects she has seen fail, but likes the DIY media side of the project and the idea to have the plot line driven by the audience. Listen to a conversation I had with &lt;a href="http://audioboo.fm/boos/33562-hollywood-insider-insight-to-purefold" target="_blank"&gt;Jen about Purefold here&lt;/a&gt;. &lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Film Production Designer Tema L. Staig, who is based in Los Angeles, first reacted to the idea of Purefold saying “The project sounds almost like virtual mad libs for content and advertising.” 

She also had this to say:


&amp;quot;Universally, people have always needed to create visual and/or verbal stories and have a cathartic experience through those stories, either through the telling or the viewing.  This is what makes us human.  This is what connects us across the globe.  


Historically, unrelated cultures share similar myths and stories, suggesting that we all have a desire to explain the natural, unnatural, and supernatural.  It’s our most primal of needs. 
 

&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;It will be interesting to see how Ag8 takes story telling to humanity’s next level.  The idea of us, the greater audience being involved directly in the story is compelling in that it creates (in theory) even more empathy for the characters – those characters are a part of us.  It’s our baby, even if just a little bit.  


How will it effect society?  Will it bring us together around a global campfire?  What new brainstorms might it spark?  The possibilities are endless.&amp;quot; 
&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Here in London, I asked Mervyn Lyn, who is Vice President of Strategic Partnerships for Sony Music and often gets involved with branded content for the entertainment company, what he thinks of Purefold. At first reaction, he &lt;a href="http://www.mtv.co.uk/shows/dubplate-drama" target="_blank"&gt;said it reminds him of MTV’s Dubplate Drama&lt;/a&gt; that turned to the audience to drive the story line, a show he enjoyed because it made the viewers feel part of the show. As for letting brand’s sponsor the content, he was cautionary about the idea because so often people are suspicious when a company attempts to sell them something through a new medium.


“It depends how it is done and if it is trying to lean on branded content then they will have to strike a balance between the brand and the content so that each side doesn’t feel they are losing out,” he said. &lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;They need to be very careful in making it driven by advertising because people see this as being railroaded and people will be cynically asking ‘what are they trying to sell me?’”


The approach Purefold is using will be ground breaking in entertainment, according to producers, and it will be distributed according to the &lt;a href="http://creativecommons.org/licenses/by-sa/3.0/" target="_blank"&gt;Creative Commons Attribution-Share Alike 3.0 license&lt;/a&gt;, giving both audiences, brands and platforms equal use rights through their participation. &lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;According to Ag8’s Tom Himpe, Purefold will be broadcast across a variety of media platforms and spread virally across the Internet. 


“Most brands are aware of the fact that social media has changed the dynamics of the conversation, and they can&amp;#39;t just spell out their message in the same way as with one-way advertising methods,” he said. “We are giving brands the opportunity to create stories over an extended period of time, in collaboration with their audiences and relying on top industry talent in both writing and directing. That&amp;#39;s quite a unique package, especially in view of the fact that they can use the audiovisual assets freely across all their platforms and channels, from retail to mobile, from cinema to television.”


&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;For now Ag8 is not revealing who the brand sponsors will be, but based on Friend Feed discussions the writers are already compiling what the story line will be, all set in the near future. The question many have is how brands will fit into the discussion, and for that, Himpe had this to say:


&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;“There are two ways in which we are &amp;quot;guiding&amp;quot; the conversation. First of all, the brand is setting up the framework of the conversation, by defining one or multiple brand propositions they want to explore and picking a story line through which they want to explore that proposition. This sets up the framework within which we harvest online conversations. &lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;So we&amp;#39;re not just harvesting random conversations across the entire web, we set out specific parameters with the participating brands. Secondly, while we&amp;#39;re listening to what the audience wants to see within the episodes, the ultimate creative control still resides with our editorial team and the Free Scott Directors, who are making creative sense of the audience&amp;#39;s input. So there is another level of control there. However, it&amp;#39;s very important for brands to understand that Purefold is about creating top quality entertainment, and not about extended the length of their tv commercials. &lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;There&amp;#39;s a different balance here, and sure, that&amp;#39;s something they might have to get used to.”
&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Still confused, but ready to watch Purefold unfold,
&lt;/p&gt;&lt;p&gt;-Lisa



&lt;/p&gt;</description></item><item><title>Collaborative Individualism Emerges At Reboot Britain</title><link>http://community.brandrepublic.com/blogs/quickpeeks/archive/2009/07/08/collaborative-individualism-emerges-at-reboot-britain.aspx</link><pubDate>Wed, 08 Jul 2009 08:32:00 GMT</pubDate><guid isPermaLink="false">0f8ed6bf-041d-4f2c-bb76-9560b958a575:48618</guid><dc:creator>2292853</dc:creator><description>&lt;p&gt;&lt;img src="http://chinwag.com/files/logos/events/974/rebootlogo.png" width="118" align="left" height="70" hspace="4" alt="" /&gt;This week&amp;#39;s &lt;a href="http://www.nesta.org.uk/"&gt;NESTA&lt;/a&gt; sponsored &lt;a href="http://www.rebootbritain.com/"&gt;Reboot Britain&lt;/a&gt; conference brought together a mix of government, business, banks, technology, media people from the UK, and visitors from the USA that saw left leaning Labour/Liberal Democrat political views engage and collaborate with conservative Tory representatives. The crowd&amp;#39;s reaction saw the many of those who are normally distrustful of government, financial institutions and conservative politics try to mingle more with what they historically view as the &amp;quot;other side&amp;quot; of the spectrum.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;img src="http://news.bbc.co.uk/nol/shared/mpdb/img/68902.jpg" width="98" align="left" height="125" hspace="4" alt="" /&gt;Opening remarks from conservative &lt;a href="http://www.localconservatives.org/"&gt;Jeremy Hunt MP&lt;/a&gt;, Shadow Secretary of State for Culture Media and Sport, had him lovingly embrace the Internet, new technology and the governments increasing integration of it into public services. He praised the transformative nature of new technology&amp;#39;s impact in delivering high quality factual content to the world from ordinary citizens, with Wikipedia, and talked about a new effort to publish and provide archives of government documents online for access to all. Hunt said that politics has been stuck in a rut toward progress, with its stance to first fight online, then ignore it, and only now begin to embrace it. People have flipped politics on its head by rushing online to express views and grassroots organizse around issues in powerful ways that have not beeen witnessed before, making for the emergence of a new movement composed of &amp;quot;collaborative individualism.&amp;quot;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;quot;Huge change is possible with the Internet and the Internet also makes possible some very unpleasant things,&amp;quot; he said. &amp;quot;The Internet is a powerful way to connect voters and as a politician I have to engage more intelligently with my constituents.&amp;quot;&amp;nbsp;&amp;nbsp; &lt;br /&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Hunt&amp;#39;s speech received mixed reaction and a bix of cheeky tweet banter from a crowd of professionals who live on the bleeding edge of the technological world, think liberally and radically, and often wonder why the conservatives, and the government, with its recent release of the &lt;a href="http://www.culture.gov.uk/images/publications/digitalbritain-finalreport-jun09.pdf"&gt;Digital Britain report&lt;/a&gt;, have taken so long to embrace new technology that the left and leaders like Al Gore have been pushing the agenda toward for years. Now, it seems, the people have collectively forced politics to adapt or be left behind. &lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;img src="http://www.wired.com/images_blogs/photos/uncategorized/2007/06/05/newmark_ap_square.jpg" width="100" align="left" height="128" alt="" /&gt;Visiting Reboot Britain was a digital celebrity group of Americans called the &lt;a href="http://travelinggeeks.com/"&gt;Travelling Geeks&lt;/a&gt;, who mingled with the guests and presented panel sessions throughout the day, including &lt;a href="http://en.wikipedia.org/wiki/Craig_Newmark"&gt;Craig Newmark&lt;/a&gt;, the nerd who many people feel changed the world with &lt;a href="http://www.craigslist.org"&gt;Craigslist.org&lt;/a&gt;.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;quot;The Internet makes public service people feel they can come out of the darkness, and feel liberated and my hidden agenda is helping people in government affect change, and talk, and accelerate collaboration across the Atlantic,&amp;quot; he said. On the good side, most people want to be a positive influence, and on the evil side, noisy, idiotic spammers and trolls with extremist views pollute the channels of communication and need moderation to combat this ugly side.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;To combat the ugly side of the Internet, people need a friendly &amp;quot;nudge&amp;quot; to do good, and regulations toward social media use among public service employees needs to be relaxed so that they can feel safe freely expressing views and using the tools to improve things, citing the example of Newmark&amp;#39;s favourite project &lt;a href="http://www.fixmystreet.com/"&gt;FixMyStreet&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;I caught up with Newmark after his talk, and you can &lt;a href="http://boo.fm/b37799"&gt;listen to his commentary here on this Audioboo&lt;/a&gt;.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Pock marking the day was an insulting and demeaning panel presentation asking &amp;quot;Is the Web Female?&amp;quot; that attracted a majority of female attendants, only to sucker-punch them with horrible commentary from two of the American panelists who behaved like the scary, exclusionary popular girls in a Beverly Hills 90210 high school class. While lifestreamer &lt;a href="http://meghan.nonsociety.com/index.php"&gt;Megan Asha&lt;/a&gt; and technology journalist &lt;a href="http://www.sarahlacy.com/"&gt;Sarah Lacy&lt;/a&gt; may be respected digital influencers in US circles they did themselves, nor the women in the audience, any favours by describing how women behave online as being &amp;quot;catty, gossipy&amp;quot; and wanting to shop a lot. The comments provoked anger among the audience:&lt;br /&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;span class="status-body"&gt;&lt;span id="msgtxt2498061310" class="msgtxt en"&gt;&amp;quot;Disappointed is the web female session seemingly stymied by pointless focus on imaginary gender characteristics. A waste.&amp;quot; tweeted &lt;/span&gt;&lt;/span&gt;&lt;span class="status-body"&gt;&lt;/span&gt;&lt;a href="http://twitter.com/josiefraser" target="_blank"&gt;@josiefraser&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;span class="status-body"&gt;&lt;span id="msgtxt2496820874" class="msgtxt en"&gt;&amp;quot;A few minutes of listening to &amp;#39;is the web female&amp;#39;  debate and you lose the will to live.&lt;/span&gt;&lt;/span&gt;&amp;quot; tweeted &lt;span class="status-body"&gt;&lt;span id="msgtxt2496820874" class="msgtxt en"&gt;&lt;a href="http://twitter.com/hollandshurst" target="_blank"&gt;@hollandshurst&lt;/a&gt;.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;quot;&lt;span class="status-body"&gt;&lt;span id="msgtxt2496643353" class="msgtxt en"&gt;Finally giving up on &amp;#39;Is the Web Female&amp;#39;, which is relying on a narrow, depressing &amp;amp; slightly weird definition of &amp;quot;female&amp;quot; tweeted @&lt;/span&gt;&lt;/span&gt;&lt;span class="status-body"&gt;&lt;a href="http://twitter.com/justinpickard" target="_blank"&gt;justinpickard&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;img src="http://www.onlineopinion.com.au/images/authors/joanne_jacobs.jpg" width="98" align="left" height="125" hspace="4" alt="" /&gt;Panelist &lt;a href="http://twitter.com/joannejacobs"&gt;Joanne Jacobs&lt;/a&gt; balanced out the nasty catty female debate by smashing stereotype demographics and openly confessing that she often gender-switches online to allow herself more freedom with masculine-style expression. &lt;a href="http://twitter.com/MTRainey"&gt;MT Rainey&lt;/a&gt; brought home the concept that the web is neither male or female but simply a place where humanity gathers. &lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;The day&amp;#39;s closing address saw &lt;a href="http://www.rheingold.com/"&gt;Howard Reingold&lt;/a&gt; outline ways to improve digital inclusion with digital literacy, and more activism.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;quot;Boring blogs and Twitter accounts show that participating just isn&amp;#39;t good enough, being an active citizen is a start but from passive consumption you have to move toward participation,&amp;quot; he said. Reingold called for the end of crap content, miss-information, spam, porn spam and helping more people develop their own&lt;a href="http://www.sfgate.com/cgi-bin/blogs/rheingold/detail?blogid=108&amp;amp;entry_id=42805"&gt; &amp;quot;crap detectors.&amp;quot;&amp;nbsp; &lt;/a&gt;&lt;br /&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Master of ceremonies for the day was &lt;a href="http://www.policyunplugged.org/"&gt;Policy Unplugged&amp;#39;s &lt;/a&gt;&lt;a href="http://twitter.com/stevemoore4good"&gt;Steve Moore&lt;/a&gt; who remarked at closing that he was thrilled to watch #rebootbritain trending above the dominant topic King of Pop Michael Jackson&amp;#39;s death on Twitter.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Feeling gossipy, catty and like shopping so guess I should get online and surf the Web today,&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;-Lisa &lt;br /&gt;
&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;</description></item><item><title>The rainforest and the advertising industry</title><link>http://community.brandrepublic.com/blogs/markhowe/archive/2009/05/27/the-rainforest-and-the-advertising-industry.aspx</link><pubDate>Wed, 27 May 2009 10:13:00 GMT</pubDate><guid isPermaLink="false">0f8ed6bf-041d-4f2c-bb76-9560b958a575:45353</guid><dc:creator>2460092</dc:creator><description>I’ve had a week to digest the talking points of our Zeitgeist conference, where royals, bankers, business leaders, journalists and even an Amazonian tribal chief came together to discuss issues of the day. But one issue in particular stuck in my mind – sustainability. 

Sustainability was certainly the key theme as the Prince of Wales made a moving and humbling speech about the environment and technology, pleading that the Amazon be “treated like a human being.” 

But there were also lively debates about the future of the media industry, and indeed, the sustainability of the business models of traditional media. It was a chance for us all to think about the roles we play within the industry, how content producers manage and make money from content and how we sustain quality and valuable advertising output. It was also another chance for Google to understand the concerns of newspaper and TV owners, and ensure their thoughts are top of mind for us in helping them make money from their content on the web. 

From talking to agency leaders at the event, it’s clear media agencies will be fighting tooth and nail over any big accounts that come up for grabs over the coming weeks and months. The industry must be careful that the stiff competition doesn’t become a cut-throat exercise in cutting costs, inevitably leading to a downfall in the quality of advertising. Indeed quality and value for money is something all agencies and media owners need to ensure is sustainable when trying to encourage advertisers to invest in marketing in the downturn.


</description></item><item><title>…And access for all</title><link>http://community.brandrepublic.com/blogs/markhowe/archive/2009/04/29/and-access-for-all.aspx</link><pubDate>Wed, 29 Apr 2009 15:00:00 GMT</pubDate><guid isPermaLink="false">0f8ed6bf-041d-4f2c-bb76-9560b958a575:43365</guid><dc:creator>2460092</dc:creator><description>&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;As you may have read in a previous post, our house is currently a building site and we’re living in temporary accommodation. Although the flat is nice enough, the family and I are all starting to miss our creature comforts: my wife and I the garden and the Sky Plus HD box, the kids their trampoline. But we’re united in yearning for broadband which we’re all struggling to cope without.&lt;br /&gt;&lt;br /&gt;My youngest daughter is a fan of the Bratz website (about dolls and accessories, for those of you without young girls), my son his Xbox live gaming &amp;amp; my eldest a constant stream of YouTube - let alone all their homework requirements which seem to demand internet access these days.&lt;/p&gt;&lt;p&gt;&lt;br /&gt;As well as for work, broadband access is vital for my late night binges on iTunes &amp;amp; paying the builders. We’ve experimented with 3G cards, but can’t seem to get a good enough reception out in the sticks, so the whole experience becomes frustrating. &lt;br /&gt;&lt;br /&gt;We know that around 90 per cent of people who’ve just moved home would chose broadband over a microwave if they could only have one installed in the first month. How consumer behaviour has changed in the last few years. And I hope there are no doctors reading, but I read that 40 per cent of us would rather give up fresh fruit and veg than our broadband connection!&lt;br /&gt;&lt;br /&gt;Whatever the industry’s thoughts on Digital Britain, we can applaud the decision to give as many people as possible access to broadband. Not only will it feed my families’ needs &amp;amp; obsessions but it’s great news for the UK’s agencies and advertisers as it expands the vibrant marketplace that the internet creates, as well as delivering consumers all the public service information they need.&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;</description></item><item><title>It’s great up in the digital North</title><link>http://community.brandrepublic.com/blogs/markhowe/archive/2009/04/08/it-s-great-up-in-the-digital-north.aspx</link><pubDate>Wed, 08 Apr 2009 17:56:00 GMT</pubDate><guid isPermaLink="false">0f8ed6bf-041d-4f2c-bb76-9560b958a575:41931</guid><dc:creator>2460092</dc:creator><description>&lt;p&gt;&amp;nbsp;&lt;/p&gt;

&lt;p&gt;&lt;span&gt;I’ve recently come back from a couple of days in the north,
where I had breakfast, lunch and dinner with most of our agency partners in
that part of the world. &lt;br /&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&lt;span&gt;As ever, leaving the London
smog and arriving in Manchester, I get a real
buzz from the sense of community you get when talking to media agencies in the
creative hubs of Leeds and Manchester
- it offers something you don’t get in the capital. The industry really seems
to pull together to present the north as a region of fantastic creativity and
world-leading service in digital, while still retaining their competitive
spirit. Perhaps it’s not fashionable to segment regions these days as the
Internet has few geographical boundaries, but it’s something I’ve definitely
observed. &lt;/span&gt;&lt;/p&gt;





&lt;p&gt;&lt;span&gt;Because of the heritage of direct response
advertising, the North has adapted to the science of search marketing very well.
Agencies there have taken ideas of best practice and shared goals and are often
ahead of the game when it comes to their southern counterparts – a bit like
their football team (and that’s coming from a Chelsea supporter). For
example, many agencies in the north, such as Brilliant Media, Latitude and
Mediavest, have set up teams to monitor user click paths and site usability, an
area we see as integral to the success of search. &lt;br /&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&lt;span&gt;The challenge for the northern agencies, as I see it,
is to take the great reputation they’ve built through search and apply that
experience to the fast developing online video and interest based display
market, keeping the London
agencies on their toes. I’m looking forward to being invited back to the
Manchester office this summer for a swift round of golf and to learn of more
progress in this vibrant digital region so I can take the learnings back with
me to London and spread the word.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;</description></item><item><title>Customer service and brand reputation. Ah-haa!</title><link>http://community.brandrepublic.com/blogs/markhowe/archive/2009/02/26/customer-service-and-brand-reputation-ah-haa.aspx</link><pubDate>Thu, 26 Feb 2009 16:04:00 GMT</pubDate><guid isPermaLink="false">0f8ed6bf-041d-4f2c-bb76-9560b958a575:38685</guid><dc:creator>2460092</dc:creator><description>&lt;p&gt;Apologies
for not blogging over the last couple of weeks, but we’ve got builders tearing my house apart - and finding a temporary
home for the family has been taking up a lot of time (outside of work
of course)! 

&lt;/p&gt;


&lt;p class="western" style="margin-bottom:0in;"&gt;I’m
writing this from my &amp;#39;Travel Tavern,&amp;#39; where we’re
currently living Alan Partridge-style until the builders complete their
business - or we find another house - wondering what all these other
sad people are doing in a Surbiton hotel without access to Champions
League
football on a
Wednesday night. My kids are screeching and screaming - rather than
sleeping - next door, which leads me to believe that perhaps they too
are becoming increasingly irritated by the broken air-conditioner
noisily blasting chilly air around the place. I’ve complained several
times about this to the manager, but to no avail. Of course, each time
he has quoted from
the customer services handbook, assuring me that they’re &amp;quot;looking
into it,&amp;quot; that it&amp;#39;ll be fixed &amp;quot;as soon as possible,&amp;quot;
but it&amp;#39;s been four days now... Yes, he can placate me this way in the
knowledge
that I’m probably not going to go through the hassle of moving the
whole family to another hotel mid-week, but it doesn’t really solve
my problem.&lt;/p&gt;

&lt;p class="western" style="margin-bottom:0in;"&gt;Which of course got me thinking... brand reputation and customer service are even more important
now that the world is digital. Opinions, views, reviews, comments –
both positive and negative – can spread like wildfire across
blogs, networks and websites (see &lt;a href="http://community.brandrepublic.com/blogs/digitales/archive/2009/02/24/how-s-your-brand-reputation-doing.aspx" target="_blank" title="Mel Carson’s post" id="movv"&gt;Mel Carson’s post&lt;/a&gt;
about Ryan Air for
a topical example of this). As most of the web is open, this kind of
information is no longer locked inside &amp;#39;walled gardens&amp;#39;; these
points-of-view can be searched for, linked to, and replicated
very easily. &lt;/p&gt;
&lt;p&gt;
Taking
that concept a step further, even if experiences happen offline,
they are quickly written about online. In other words, even offline
brands have nowhere to hide from a modern consumer. If the air-con
issue isn’t sorted tonight, perhaps I’ll add my name to
the list of disgruntled bloggers seeking redress for bad customer
service... and if anyone has a couple of spare rooms they want to rent out, do give me a shout.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;</description></item><item><title>Is Email Ruining Your Life?</title><link>http://community.brandrepublic.com/blogs/digitales/archive/2008/03/07/is-email-ruining-your-life.aspx</link><pubDate>Fri, 07 Mar 2008 10:23:59 GMT</pubDate><guid isPermaLink="false">0f8ed6bf-041d-4f2c-bb76-9560b958a575:15218</guid><dc:creator>980070</dc:creator><description>&lt;p&gt;If it is, check out the &lt;a href="http://news.bbc.co.uk/1/hi/business/7281707.stm" target="_blank"&gt;money program tonight&lt;/a&gt; on BBC 2 at 7pm for some insight and tips on how to &lt;a href="http://www.amazon.co.uk/Take-Back-Your-Life-Microsoft/dp/0735620407/ref=sr_1_3?ie=UTF8&amp;amp;s=books&amp;amp;qid=1204885169&amp;amp;sr=8-3" target="_blank"&gt;Take Back Your Life!&lt;/a&gt; &lt;/p&gt;&lt;p&gt;Did you know that two million emails are sent every minute in the UK or 3 billion per day? Ray Tomlinson wrote the first emailing code in 1971: &lt;/p&gt;&lt;p&gt;&amp;quot;I do feel proud of this accomplishment. In some sense it was such a simple thing to do at the time, but it has had ramifications through many people&amp;#39;s lives. What I didn&amp;#39;t anticipate is how fast it would grow once it started growing.&amp;quot; &lt;/p&gt;&lt;p&gt;Thanks Ray - I&amp;#39;m just off to photostat some memos......&lt;/p&gt;</description></item></channel></rss>