Online Customer Experience - The Lowdown - All Comments

re: A Blog Post For Remembrance Day

paulc-c — Thu, 12 Nov 2009 10:32:51 GMT

I completely agree with you. There was nothing on line. This is not just about remembering but raising money. Apart from the usual tins at checkouts & people out on the streets, there was no fund raising effort via on line whatsoever. Isn't this an obvious place to go. It's only once a year.

re: Tesco.com - My Poor Customer Experience

cliff walton — Wed, 09 Sep 2009 15:06:50 GMT

Snap!

I was going on a canal barge with friends in May; spent an hour typing in the essentials (and some food to soak it up with) when it wanted to send it to Manchester, not the boathouse.

I phoned Tesco, and credit to them they were apologetic and helpful. Told me the website only displays product at your local distribution centre (based on home/registered address) as different produce can be ranged elsewhere due to regional preferences. The alternative would be to choose all your products and then be told they weren't available; equally frustrating.

Had to key it all in again but it was all there (actually on the canal boat!) when we arrived. Not so ghastly Tesco.

re: Tesco.com - My Poor Customer Experience

Mark Cadbury — Wed, 09 Sep 2009 14:00:42 GMT

I holiday in Rock, or more precisely Trebetherick, Daymer Bay Lane every year and have done so since I was a year old - 44 years later I am going with my wife and children.

My wife packs the car and we find that half the vegeatable patch from home has come with us, would it not have been easier to plant everything in the Spring for the summer holiday, as there is a lovely garden?

We do not use the supermarket in Wadebridge because we do make sure that we support the local shop at the top of Daymer Bay Lane or the Rock Bakery, Mr Watts the butcher or a fantastically overpriced shop in Rock - it's all about the local economy - stupid!

I hope you have learnt your lesson, besides Tesco is ghastly!

Mark

re: Complexity Is Good, The World Is A Complex Place, Embrace It.

Martin Thomas — Mon, 06 Jul 2009 08:54:05 GMT

Given WPP's current financial woes, it may not be the best of times to quote Sir Martin S, but the following quote from him, that we ran in our recent book - Crowd Surfing - supports this idea of embracing complexity: "These days complexity goes with the territory. Anyone who believes that life is going to become simpler in this day and age needs to have their head examined. In a increasingly networked world, the 21st century is not for tidy minds ... trying to simplify complexity actually ends up in destroying value; that keeping complexity adds to value." www.crowdsurfing.net

re: Learn, Change and Enthuse - Learning From Adversity

Susan Imgrund — Wed, 11 Mar 2009 13:46:39 GMT

I've just read Terry Spencer's obituary. What an amazing life he had. Thanks for posting the link and it must be inspiring to work amongst his photos.

Email Marketing Strategy » Blog Archive » Snowy Data Silos - Online Customer Experience - The Lowdown ...

Tue, 03 Feb 2009 23:44:07 GMT

Pingback from Email Marketing Strategy » Blog Archive » Snowy Data Silos - Online Customer Experience - The Lowdown ...

re: 12 months of Christmas

Steffan Aquarone — Tue, 23 Dec 2008 15:00:45 GMT

I'd noticed that too - as usual the ones that I opened were those that promised to tell me something interesting or valuable, preferably that I didn't know before.

This said, as impressive as it is that I can buy my partner a piece of the moon and have it delivered by Christmas (I mean, that's a long way) if it's not on a stick, www.lastminute.com, I'm not interested...

re: Lip service not customer service

Steven Cathcart — Fri, 19 Dec 2008 14:47:21 GMT

On the plus side it sounds like you had a jolly good day out.

re: Survival of the customer focussed

Aly Moore, Marketing Director, Europe & APAC, — Wed, 12 Nov 2008 13:52:57 GMT

The success of companies, such as Howies, who work according to a set of values that both attract and inspire customers demonstrates the ‘experience economy’ we currently live in. The relationship a customer feels they have with a company is now the deciding factor in determining brand loyalty and profitability. As marketing budgets tighten and the economic climate becomes increasingly tense, there is a growing need for companies, both online and offline, to prioritise customer experience in order to avoid customer churn. Ultimately, those companies who implement the most sophisticated methods of customer interaction, managing both profitability and customer experience, will be those who ride out the storm and gain a competitive edge in the market.