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More about process and why it's so crap
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Was it something I said? Probably not.
It's interesting, when you think about it, that the answer to the question "was it something I said?" is usually No. Much more likely is the answer "No, it was just the way you said it" or "It was something you did."...
Posted
Aug 21 2008, 12:44 PM
by
Rory Sutherland
with | with
12 comment(s)
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More about process and why it's so crap
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