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Allow me to ask a rude question.....
One of the problems with account people is that their entire mental universes are constructed upon the whims of their clients.
Q. How many account people does it take to change a lightbulb?
A. How many would you like?
Now I'd like to ask a simple question. The kind of question which should be asked of procurement people but never is. Here goes.
Let's accept for the purposes of argument that agencies are often quite inefficient at what they do. In a simple ratio, please write below (anonymously if you like) what proportion of this waste you believe to be the product of an agency's internal mismanagement compared to the waste which results from inefficiencies in the client approval process.
Here is a second question. If a friend of yours who drives a Hummer complains about the cost of petrol, what do you say?