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Nowadays, it seems, you are what you don't eat

In an age of surplus, people seem to define themselves every bit as much by the brands or categories they don't buy as by those they do. For some of the world's greatest brands, this is an alarming trend. Allied to the environmental movement, it could become sillier still.

Just after my second year at university, a bunch of ten friends and I planned to go on holiday together after our exams had ended. We had about £25 each to spend (no easy loans in those days) and so our decision was gloriously simple. We could go and charter a large boat on the Norfolk Broads. Or we could do nothing at all. So we went and chartered a large boat on the Norfolk Broads and (despite a few personal catastrophies) all enjoyed what was one of the best holidays it is possible to imagine. (I didn't actually see Maradona's "Hand of God" Goal, as I was holding the TV aerial above the set to try to stop the picture going fuzzy as the boat swayed at anchor.)

If you had asked any of us then what we would have done with a budget of £2500 each we would have described a fabulous group holiday. A villa outside Portfino, perhaps? Somewhere in the Caribbean? A yacht in Turkey? We were all wrong.

Unexpectedly, most of that party from 1986 are still friends. Even more unexpectedly, most of them are really quite rich. And yet we don't go on holiday together at all.

The reason is what economists would call rich-asshole syndrome. That with increasing wealth comes increasing choice. And with increasing choice comes increasing pickiness. Any idea mooted will be met with something like "Actually I don't want to go to Tuscany, I want to go to Umbria." Or (and I'm not making this up) "I don't want to go to Italy until we're much older. Besides we're planning to go to Bhutan that month anyway." 

One of the very few group trips we have managed involved seeing a total solar eclipse - where there is mercifully little debate about where you can go.

As with holidays, so with everything else. When consumers are oversupplied, three things happen. First, supply becomes fragmented into smaller categories. Secondly, people are inclined to simplify choice by summarily rejecting perhaps the majority of the categories on offer. Then most "educated" people reject the mass-market, popularist categories first.

One category which suffers grievously from this is the frozen food category. In many ways healthier, fresher and more nutritious than refrigerated ready meals, frozen food is almost entirely overlooked by a whole generation of middle-class housewives who shorten their trip to the supermarket by by-passing the frozen food aisle altogther. This is sheer snobbery. To overcome this prejudice, an upmarket brand called "Cook" has openened a whole chain of specialist frozen food shops in prosperous parts of Surrey and Kent which seem to destigmatise the category somewhat. 

But this category rejection is nothing new. Music did the same thing earlier. Indeed it is interesting to see how mainstream and vanilla the music charts once were. The best selling singles artist in Britain in 1964? No. it wasn't them. It was actually "Gentleman" Jim Reeves.

The 1970s saw rapid musical fragmentation into different genres, each with their own distinct crowd of followers. Even if more catholic music-lovers will explore several of these genres, one of their first musical decisions will be the rejection of more popularist forms - Easy Listening Country, Rap and Metal probably being the first to fail the cut. 

Economist Tyler Cowen writing in "Discover Your Inner Economist" cites studies that show how more "educated" people, as they grown in status, increase their dislike of low-status musical genres more pronouncedly than they identify with high status genres. Indeed Heavy Metal and Rap are unique in gaining higher scores for "Dislike it very much" than for merely "Dislike it."

Economists call this signalling. What seems interesting to me is that brand signalling (ie using brands to signal your refinement or status) now seems to happen negatively as much as positively.

Take brands such as Sky, Coca Cola, McDonalds, Tesco, easyJet, Ford, Birds Eye.  These magnificent, popularising brands seem to create an opposition that takes the shape of an unholy alliance between a particular kind of leftist and a particular kind of snob.

You would think that leftists would admire the above businesses for providing a large proportion of the population with affordable and egalitarian access to what were once luxuries. Eating out. Breaks to Prague. Tasty, non-alcoholic drinks. (I am always a big fan of Andy Warhol's observation: "what I like about Coke is that the president of the United States can't get a better Coke than the bum on the street.") Marx couldn't have wished for more. And, through innovative pricing and clever value ranges, easyJet and Tesco may do more to redistribute wealth than Gordon Brown.

Oddly, leftists hate these brands. (Even more oddly, to these same leftists, expensive and elitish French wines are quite acceptable.)

To hear a certain kind of pinko talk about low cost air travel is slightly reminiscent of Vita Sackville West's comment when public transport became visible from the upper floors of Knole: "What do they need buses for anyway? It will only encourage the working classes to move about".

Why does this "You are what you refuse to eat" approach matter so much? Surely these people are in a minority? In most of the country they certainly are. But among journalists and broadcasters those twin vices of snobbery and pinko sanctimoniousness are to be found, singly or together, in practically every practitioner of the trade.

That is why every single story on global warming will feature an easyJet or RyanAir plane, not a Thai Airways 747. And why every story on child obesity will show a child clutching a hamburger despite the fact that there are fewer than 1,000 McDonalds restaurants in the UK (there are 8,000 Chinese TakeAways alone) and despite the fact that Brits have been eating beef, bread and potatoes for over 400 years without apparent ill effects. (Pizzerias couldn't possibly be to blame - they aren't American and they sell Chianti, for a start).

This journalistic bias against the popularist (it also applies in music - scan every music magazine for months and you'll see barely a mention of a country artist) unites anti-Americanism with snobbery - often under the guise of environmental concern. For those of us who work with big, popular, American brands it is the biggest issue we face.

It is also an opportunity. To save money for my children's birthday party I tried to  persuade my wife to hold it at our local McDonald's and to promise unlimited supplies of Coke. I'd budgeted for maybe three going-away bags. The other 17 parents belong to that pissy group of people who enhance their social status by never darkening the Golden Arches.

Maybe it's time for one burger chain to borrow the positioning of Heavy Metal. Or of Milwall FC. "No-one likes us, we don't care." After all, it's the fact that your parents hate metal that makes it so great.

All Comments

  September 11, 2007

'A commodity appears at first sight an extremely obvious, trivial thing. But its analysis brings out that it is a very strange thing, abounding in metaphysical subtleties and theological niceties.' Indeed a complex world we live in. Thank god for that or we'd have no need for planners to explain it to mere mortals. Anyway can you guess which famous forward thinking marketing planner said the above Rory?

  September 12, 2007

Adam Smith?

  September 12, 2007

There is a pretty good Ted Talk on the paradox of choice. http://www.ted.com/index.php/talks/view/id/93 The basic premise being that if the only choice you had was to go to the Norfolk Braods or MaccyD's then you would be happy with that because you wouldn't spend your time worrying about how the weather was in Magaluf etc. I've cut and pasted the intro.. Psychologist Barry Schwartz takes aim at a central belief of western societies: that freedom of choice leads to personal happiness. In Schwartz's estimation, all that choice is making us miserable. We set unreasonably high expectations, question our choices before we even make them, and blame our failures entirely on ourselves. His relatable examples, from consumer products (jeans, TVs, salad dressings) to lifestyle choices (where to live, what job to take, whom and when to marry), underscore this central point: Too many choices undermine happiness.

  September 12, 2007

What a fascinating article. A recent episode of Tribe faetred the people of Anuta, a very remote Island in the S. Pacific. They had no choice in what they ate or wore, or often how they spent their days and appeared to be the happiest people on earth. Living in a tropical paradise probably helped a bit... but you get my drift...

  September 12, 2007

Good guess. Karl Marx.

  September 12, 2007

Odd blog for you Rory. With all your sales pitch about variegated clusters and individualists, you are content here to divide people into leftists, elitists, popularists. Simplistic, nah?

  September 12, 2007

The problem isn’t so much about choice as other people’s choices. It’s envy that gets people down. A child may delight in a vanilla ice cream cone, but if another child is given one with a chocolate flake in he’s suddenly unhappy. Keeping up with the Jones is the cause of much unhappiness. According to research by credit company Experian, the average Brit annually spends £5,874 beyond their means to keep up with peers. The average male overspends on car by £1,964 a year to keep up with their car-fashion-conscious friends (twice the overspend of women). But all this competitive consumption and choice is not just bad for consumers, it can be bad for business. Burberry’s new CEO Angela Ahrendts reduced the number of products and versions from 6,000 to 4,200 after learning that 80% of sales came from 20% of products, saying “We need to simplify on the inside to compete on the complex environment on the outside.’’ Marketers should make everyone happy by offering less.

  September 12, 2007

There is a lot truth in what you say Rory, but it isn't so uniform. I long had an antipathy to Sky (as a leftist), before throwing my hands up after years with Telewest and signing up. It was the same with the Times, which I now read regularly along with the Guardian. I also like Tesco more than Sainsburys but shop at both equally as they are both local. However, I know my mother has a real antipathy towards it and claims Sainsburys is much the better brand (although she too recently dumped - as part of the wave of switchers - Telewest for Sky). Although on McDonald's I stand firm, as while I have sold I haven't sold out entirely.

  September 12, 2007

Hardly the most representative sample, but for my discussions with others on motivating eco-friendly notions of lifestyle reductions, at the very least in terms of waste, still a nifty selection of thoughts. I have been banging on for a while that, if everyone is so cash rich because they are so time poor, getting 'em to consume less, move less far... and slower... is going to be quite a task. No point having all that money if you can't blow it, hmnn? Did someone mention Marx?

  September 12, 2007

Actually the average Brit spends 97% of their income for purposes other than survival. I can't remember the US adman who first observed this - but he said that "on an average day a human being needs 1500 calories, 1l of watre, 500 litres of oxygen and a warm dry place. Everything else is a want." However I am not sure that expenditure for reasons of status anxiety any more manifests itself largely as expenditure on mass manufactured, tradeable goods (of the kind ad agencies generally promote) as these are generally available in some adundance at a low price. Non-tradeable goods - property, housing, private education, etc probably soak up an ever greater proportion of status expenditure, as these tend to rise more in price in response to growing demand. This is my point. Richer people come to despise widely available pleasures precisely because they are widely available and affordable. Instead they seek status in non-tradeable goods. It's a far worse recipe for happiness, as you can easily drink the world's best Coke, or own a top of the range Ford, but you'll never own the world's best house or have the world's most successful kids.. I used this argument to my wife when explaining that my kids couldn't go to boarding school, but that I was going to buy 200 plasma screen TVs instead. Naturally she saw my point immediately.

  September 13, 2007

Fascinating article. I wonder whether economists and sociologists can determine a tipping point where we, as consumers, attain a level of prosperity that can no longer "buy" us any more happiness? Any notion of having choice is a little strange as, at least in the West, we're all part of one giant capitalist machine. Make no mistake. Indeed, the whole capitalist ideology demands we to get into debt and strive for a level of prosperity beyond our means, else it would implode. Choosing to go on an expensive eco safari in Kenya is arguably far more damaging than buying grapes from Tesco. This is the week when the gorilla has been listed as one of the world's most endangered animals. I'm reminded of a quote from my 1960's French history classes (forgive the indulgence): "si nous disons oui ou non, il fait des idiots de nous tous" (lit, whether we say yes or no, it makes chumps of us all." I strongly recommend Affluenza by Oliver James to anyone who hasn't already read it.

  September 13, 2007

We kiss up and kick down - plus ca change. F Scott Fitzgerald noted long ago that there were plenty of socialists who loved the working class but hated the workers (just as there were plenty of conservatives who loved the workers but despised the working class). None of this is new. The only difference is that today's middle-class brand refusal has been influenced by anti-Americanism and a semi-informed green agenda. Personally, I've not been to a McDonald's for years and will always go to Pizza Express over Pizza Hut. Does that make me a bad person?

  September 14, 2007

The Oliver James book is dreadful. Truly awful. He completely fails to consider any interpretations of the data which do not suit his ends. And he comes across as odious and self-satisfied. I marginally preferred Layard's Happiness: Lessons from a New Science. Alex, the marginal utility of money seems to top out around the £40,000 pa mark, according to Layard. He does not ask why. Nor does he properly consider the question of cause and effect - that natural ingrates and malcontents tend to end up earning more because they don't know when to stop working. Layard also seems to think that these malcontents need to be discouraged from their ambition with heavy taxation - but never considers the contribution this group may make to the happiness of others. Without this group of driven individuals, I would be handwriting this by candlelight - probably in German.

  September 15, 2007

Cool. So why do movie stars still drink starbucks??

  September 22, 2007

Interestingly when movie stars are American they see Starbucks as W Coast, faintly countercultural, even right on. Non Americans are more inclined to see Starbucks as American, and hence slightly imperialistic.

  September 24, 2007

People are stupid, give me a Rise and Shin Muffin and a jug of Americano over anything Starbuck's rivals have to offer any day.

  October 4, 2007

Nice blog Rory. "Growth Fetish" by Clive Hamilton is relevant to this discussion… it’s also a thoroughly good read.

  October 9, 2007

I'll take a dekko. Many thanks.

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