Just a few days ago we were having a discussion in the office about Bing and its seemingly terminal beta status... Following a bit of a debate regarding the rationale for leaving something in beta in one market whilst you launch in another (in summary: it enables a test-and-rollout approach for both the technology and the marketing and also enables two rounds of PR, one for the beta and one for full launch) we decided that it couldn't be long until Bing got a full roll-out. In fact the only reason we figured it hadn't already happened, given that the functionality now appears to almost exactly mirror the US 'full Bing experience', was due to Microsoft not wanting to detract from the recent Windows 7 launch.
Well now we're left wishing we'd all started a lottery syndicate, or at least that I had posted our prediction here first, because Bing just went and launched properly in the UK.
As I approached the usual slot I set aside for writing this blog it seemed like the most important thing for me to comment on this week but now I'm actually putting hands to keyboard I'm questioning the importance of the move. After all the product is no different today than it was yesterday and 'beta' as a notion seems increasingly irrelevant - Google leave products in beta for years, as evidenced by the 'feature' that re-introduces the Beta badge in Gmail just in case you got somewhat attached to its presence during the five years that service remained in beta.
What I thought would be more interesting then would be if I revisited my original thoughts on the subject - back when Bing launched I went through five reasons why Bing still has a long way to go. So, how far have they gone?
1. It was ugly. It still is ugly. Sorry, I still can't stomach that logo and still think the start images should be full screen.
2. The launch timing was all fumbled. The first few months of less-than-full functionality mean that many people will have tried a less-than-perfect product. It's not ideal. Now the product is the full version it is important it gets a real marketing push.
3. Google were already catching up. I argued that Google were rapidly catching up with the areas where Bing was supposedly pushing the envelope. Google Options does, to a certain extent, add extra functionality but I'm not sure how many searchers even know of its existence and Squared is very interesting but relatively unknown (and still... you guessed it, in beta).
4. Bing isn't social. Bing still fails to utilize passport data in any way that benefits users although, to be fair, no-one else seems to be doing much in this area either.
5. They just don't get the audience. Interestingly all the signs point towards the fact that Bing is no longer targeting the 'power searcher'. Integration with Ciao and Bing Cashback don't exactly scream 'savvy searcher' but at least Bing seem to be going after a more realistic audience now. Perhaps the audience talk was never any more than PR spin.
The latest (and much more significant) news is that Bing (along with Google) will use Twitter to introduce real-time search to their results and that they will be partnering with the computational engine Wolfram Alpha to provide answers to actual questions. More than anything this at least proves Microsoft's commitment to continuing to push Bing forward - important because almost every other search engine launch feels remarkably static in comparison to Google. It will be interesting to see if Google are working on something of their own to compete with Wolfram...
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