Even though Apple has a well deserved reputation for "cool" and great looking products, if somewhat "pricey," they are certainly keeping up their reputation for bad customer service. David Pogue, in today's New York Times, Circuits section, has a well written piece about how two full weeks after the launch of "MobileMe" (which costs $100 a year) Apple still hasn't sorted out multiple complaints from the thousands of Apple Freaks who've signed up for the service and are having horrendous problems with their email.
But, as David puts it... "The real problem is how Apple is responding. For a company that's so brilliant at marketing, it seems to have absolutely no clue about crisis management." All users get as a response to complaints is the standard... "We understand this is a serious issue and apologize for this service interruption. We are working hard to restore your service."
Nothing new there... Remember the iPod battery replacement fiasco of a couple of years ago?
and yet people still queue up for the stuff. Some people, I tell you.
George Parker
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Member since: 03 Jun 2008
Last login: 17 Nov 2009
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