Customer service is the original web 2.0 approachhttp://community.brandrepublic.com/blogs/lazar_dzamic_blog/archive/2008/09/19/customer-service-is-the-original-web-2-0-approach.aspxInformation architects and usability experts can help customer service systems and reduce customer aggravation. There is nothing more ‘web 2.0’ than customer service: it is a 2-way communication, it is usually connected to a specific customer problemenCommunityServer 2007 SP2 (Debug Build: 20611.960)