DigiTales Blog - Mel Carson

October 2007 - Posts

I was in the US last week on holiday in Cape Cod (stay in Chatham - it’s gorgeous!) and while watching the plethora of ads on TV for all the medicines Americans seem to think they need, I had a thought...

They should all tell the TV companies which allergies, conditions, diseases and idiosyncrasies they have in order to filter out ads for medicines they shouldn’t be seen dead taking.

The final few seconds of the ads drive me mad! –

“If you have angina, tuberculosis, warts (of any kind), breathing difficulties, issues with tissues, a walking stick, a wheel chair or a stair lift, this medicine may not be appropriate for you”.

The extra airtime must cost these companies millions, so why not give them an opportunity to target the ads to viewers who might not blow up if they take them.

This is all part of the wider story with digital advertising regarding publishers needing to help advertisers to target ads better, and users wanting to personalise their ad-viewing experience to make it more relevant.

I hate soccer with a passion and I loathe tapioca and carrots – I never want to see another ad for any of them – so where can I go to stop getting bombarded by ads to do with stuff I’m not interested in?

If the ad doesn’t get served to me, the advertiser’s ROI goes up, no?

Digital will address this.......one day.....

Having moved on from Search Engine Strategies – Search gurus, Danny Sullivan and Chris Sherman have set up a suite of conferences aimed at the advanced search marketer.

Third Door Media, though Search Marketing Expo, has run successful events in Seattle, Denver & New York, and now have events lined up for Stockholm this week & London 15/16th November.

A glittering line up of speakers, including myself (ahem!) awaits those savvy professionals who are:

  • Advertising Budget Holders
  • In-house search marketers
  • Brand managers
  • Paid search advertising planners and buyers
  • Organic search optimization specialists
  • Web technology experts

Check out the London Agenda and see you there.....

If you register use this discount code to get 10% off: SPSMX07

Actually I'm on a course this week & then on holiday the week after, so posting will be sporadic....

On Monday I mentioned I'd attended the Microsoft Digital Conference - Imagine 07 - in Paris last week.

The purpose of these occasions is to entertain 600 odd key clients and press, show our wares and give an update on where we are with certain products and services, but we also need to give the delegates some takeways to think about on their way home.

So drafting in some independent speakers from the industry to talk abot their perspectives on digital advertising, and what they think the the future looks like is always a good idea.

And what an impressive bunch they were...

I won’t go through all of them, you can see who was there from the agenda, but a few people stood out...

You know you’re in for an interesting ride when a speakers biog screams: “He began his career in media in 1987 at BMP DDB Needham eventually becoming Head of Media Planning by sleeping with his boss.” How to get an audience to sit up and listen before you’ve even opened your mouth is a great skill, and Ivan Pollard from Naked Communications did just that.

A great quote from his speech which was about the new world of digital advertising where brands are being built and audiences want to participate rather than be targeted or hit:

“So at the Rugby World Cup this weekend there will be somebody there who is seeing the sponsorship of the event, experiencing a brand part put on by Adidas, watching on their mobile device programming from the Rugby World Cup and looking at advertising that we happened to have placed in that programme, and they’re all in the same place. And that’s leading to a set of new rules.”

Allez Les Blancs!

Quote of the day for me came from Stephan Hunt, Head of Media at Paramount, who again gave an engaging, typically British presentation about the work they’d done on the Transformers launch.

“Digital just simply had to be at the heart of Transformers. What did it look like?  Interaction!  All platforms were cross-promoted in all formats, online, mobile, digital radio, interactive TV are included in that as well, and across outdoor and our press. We deployed the largest ever Paramount Digital budget ever some £300,000 as much at 10% of our media budget, and in the wider context, that’s just for the online and the mobile, in the wider context of digital it was £500,000, $1 million plus.”

He talked about the great results and left us with one last thought:

“If I've left you the impression that digital did everything for us, it didn’t.  All the other more, if you like, traditional communications were in there as well and we had a huge budget close to over £3 million.  But if I could leave you with this, digital marketing is moving so, so fast as you’ve seen. So please, for me, have the confidence to say ‘I don’t understand’.  You can bet your life that most of the other people in the room don’t either.”

Last on the list of those who made an impression was Martin Lindstrom – The Leading Online Brand Strategist and Best-Selling Author.

Now Martin is almost a brand in himself & he was kind of my boss back in the days when I worked at BTLookSmart.  I remember being astonished when introduced to him that he was COO, as he could only have been 30 but obviously uses Oil of Olay because he looks a lot younger. At the age of 10, according to Wikipedia, he set up Legoland in his back garden in Denmark and by the time he was 12 was employed in their design department before moving into advertising.

I’d heard he was an enigmatic speaker and he didn’t disappoint. Martin likes to engage with the audience by walking down off the stage with a roving mike, getting in amongst us. I felt a little uncomfortable with the musical interludes and random images on the screen – it felt sometimes like Paul McKenna and David Copperfield had joined forces for “one night only” in parts.

That said the content was engaging too – stats like adults can handle 1.7 channels but the kids of our age are bombarded with so much media that they can now handle 5.4 channels AT THE SAME TIME!

“That means they can watch television, they can surf on the internet, they can play a computer game at the same time as listen to the radio, they can chat with their best friend, and then they have 0.4 left for homework.”

He went on to talk about that consumers are now helping building brands through networking:

“What is Google’s marketing budget?  I don’t have the recent number, but I have the number from 2005, and that number is supposedly, supposedly $2.4 million.  What am I saying now?  I'm not saying that advertising, forget about it, it’s all word of mouth, but I am saying one thing that is word of mouth and rumours if you support that with a convincing way of building brands, it is incredibly powerful.  Why?  Because suddenly you secure an ownership of this, rather than someone is telling you what to do.  I call it ‘rumour based communication’. “

Finishing up:

“I think the best way to summarise everything now is to go back to good old Benjamin Franklin, and Benjamin Franklin once said ‘tell me and I’ll forget. Show me and I might remember.  Involve me and I will understand’ .  And do you know what?  The more you involve the consumer, the more ownership they have of your message in spreading it and creating rumours which are powerful, the more they will understand why your brand is in the centre all the time.”

I really enjoyed the day – It’s great to hear great minds from the industry give great examples and demonstrate some blue sky thinking in such a visual and engaging way.

Well done Katy & Aex & Co!

Finally got around to reading Malcolm Gladwell's The Tipping Point, and what a fascinating read it is, especially if you apply the theories and models to this "advanced" internet age (it was written in 2000.)

One passage really stood out in this era of furious online social networking...

Gladwell quotes Robin Dunbar, a British anthropologist, when talking about the optimal amount of people us homo sapiens can realistically and meaningfully interact with:

"The figure of 150 seems to represent the maximum number of individuals with whom we can have a genuinely social relationship, the kind of relationship that goes with knowing who they are and how they relate to us. Putting it another way, it's the number of people you would not feel embarrassed about joining uninvited for a drink if you happened to bump into them in a bar."

I think I might have about 50 odd friends on Facebook, all of which I'd happily share a bottle of claret, but how many people really have over 150 genuine acquaintances?

Even with the technology and immediacy provided by the web I think Dunbar's saying if you have more on FB or MySpace, you're either fibbing, showing off or have an abnormally large neocortex!


In NMA last week, Charlie Symmons from Accenture made a great point about the need to introduce more analysis and get better AT analytics, in order for agencies to keep achieving great results for their clients in an increasingly more digitised advertising environment.

Last week I went to Paris for Imagine 07 – an EMEA-wide Microsoft conference - which over 600 advertisers and agencies from the digital fraternity attended. Steve Ballmer, our enigmatic CEO, said he saw the $550bn advertising industry being totally digital in the future.....

Accenture’s survey of over 70 ad execs showed opinion locked on advertising becoming more performance based, and over 87% believing that analytics crucial for getting better results through more targeted campaigns.

In the Summer I was at Search Engine Strategies in San Jose, and blogged on the web analytics session which talked about a report called Web Analytics Demystified in June 2007 which stated 82% of those surveyed poorly understood analytics, and 56% found the whole process far too difficult and confusing to carry out.

Looks like there may be a gap to close here, and quickly. I sometimes get a little narked when advertisers complain they’re paying too much, or not getting great ROI and you look at their sites and they’re riddled with usability issues or not running any kind of analytics packages.

Google Analytics is free and so will Gatineau – Microsoft’s new web analytics tool – with analytics we can start building even better sites, make better advertising/targeting decisions, and ultimately work towards a better web.

Spoke at Manchester Digital yesterday on The Future of Search and saw an interesting presentation on the Semantic Web by Sean Bechofer, an amiable Scottish computer guy from the University of Manchester.

He mentioned Vannevar Bush, a chap I'd never heard of, who in the 1930's came up with the concept of a Memex - "a device in which an individual stores all his books, records, and communications, and which is mechanized so that it may be consulted with exceeding speed and flexibility."

Check out a summary of his essay As We May Think 

That'll set you up nicely for any weekend dinner parties!

I'm having a running dispute with my postman. He keeps shoving direct mail in my letterbox along with my mail. When I've asked him to stop he claims he can't and there's no way to stop it, so I post it back in the box at the end of my road :-)

It's the usual untargeted rubbish - loans, double-glazing and stairlifts but yesterday I got a surprise....

Rightmove.co.uk have an A4 flyer doing the rounds and what caught my eye was the intelligent way they're driving people to their site.

  • It's targeted to Londoners
  • It has an article on how to maximise the value of your home
  • Talks about their Search Tools - a new mobile site and functionality to search by proximity to a tube or train station plus a criteria-based agent search filter
  • There's a competition for a £25k kitchen
  • A X-promotion with Big Yellow Self Storage
  • A Landlord's checklist
  • A Seller's guide

All neatly laid out with pretty pictures over 8 pages, the leaflet may not be of use to me now as I'm not looking to sell, but I'll remember the brand and shove it in a drawer for when I am looking.

I'm forever spotting where companies miss opportunities for offline to online traffic generation, and this is a great example how to do it well and in a non-intrusive way.

 

 

Sony's proving they've "got more rabbit than Sainsbury's" with the next installment of their new Bravia Ad due out on the 5th October.

I've been talking about Sony and the ads for 18 months now with reference to their target demographics.

Currently the adLab Demographics Predictor has "sony" at 62% male and the slight edge going to 25-34 year olds.

The keyword "sony bravia" however, leaps to 69% male orientation with nearly 70% going to 35+ age range.

Makes sense seeing a 32" TV would set you back £750 these days.

I predict a swing once the ad goes live for the term "sony" up to the 35+ age range though...

Hope I'm not sounding too much like Peter Snow!!!

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