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Devil's Advocate

Consider yourself... at home

Since we took our littl'un to see Oliver on Tuesday night the tune I've just alluded to in the title has been going round (and round... and round...) inside my head, as it was whilst I was both involved in the final judging for the ISP Awards, and at the next day's Board Meeting. Soon I was mentally re-writing the lyrics - during the new-member recruitment part of the discussion - to come up with a ditty along the lines of 'Part of the ISP...' Of course, what most of us who are too deeply committed to the gang to easily see its flaws try to tell ourselves, is that everyone these days is involved in sales promotion, and therefore everybody should be joining the ISP... or else Bill Sykes will be round with his highly targeted guided missile of a dog, Bullseye, to get yer. I have no doubt that this view has much merit - there are major organisations out there who really should sign up, and who would benefit from the insider knowledge, collective training (I shan't say in pickpocketing passers-by) and legal protection that the 'organisation' affords. So, why don't they? Well - if I knew the simple, Eureka-type answer to this, I would have piped up 'Moore' at the Board Meeting. What I would say is that - while progress is certainly being made behind the scenes - the views of interested onlookers will be much appreciated.... answers on a postcard, please, to the ISP, where all entries will be fairly judged.

Posted Mar 26 2009, 09:10 PM by Ian Moore with no comments

The West Bank?

As RBS's senior execs, past and present, drag the brand inexorably and evidently inextricably deeper into the mire of self-destruction, I can't help wondering if anyone over there at Gogarburn HQ (built, incidentally, on the site of an old asylum) is thinking about the future. Probably not..... and understandably so. However, I'm sure like me you've noticed the hugely paradoxical advertising and sponsorship omnipresence, that sees the RBS brand and message seemingly adorning every other surface and screen one happens to glance at. I think 'hollow' is the word that springs to mind. And there's probably no way back for RBS - it's become a watchword for incompetence, and not one you'd choose as a startpoint for your marketing, especially in finance, where consumer confidence in the brand underpins every transaction. So what to do? My suggestion is get the hell out of there, ASAP. They still own good old NatWest - a brand that's established, trusted and - critically - unsullied. (I love them - they even provide left-handed chequebooks.) If I were them, I'd be thinking about changing horses (although apologies if that's a metaphor that conjures up Lloyds). Rearing at the waters of the Rubicon, it's time to take the plunge and swim for the far bank... dare I say the 'west' bank?

Posted Mar 18 2009, 01:29 PM by Ian Moore with 2 comment(s)

Have we got the bottle?

Britain's flood of cheap booze is making mighty waves north of the border right now, so much so that Big 'Eck is wading in with his size 12s in an effort to boot out the BOGOFs and the Buckie. So far the Nats have managed to land on the populist side of the proverbial fence when it comes to policies, but this time they might face a public backlash (already there's a publicANS backlash). Basking in the glory of their recently announced 8th place in the world rankings, leaving the English trailing well down the field, the Scots can boast they put away 42 bottles of vodka per annum, for every man jack over the age of 16. Only the Irish of our near neighbours can beat this feat of inebriated imbibition. So... where should we in the promotional marketing business come down? Pro-booze? Anti-booze? Or just sit on the said fence and wait and see? For me personally - and returning to the opening metaphor - the dam has burst. You simply can't open a newspaper or turn on a radio without someone reminding you about the evils of alcohol - whether it's antisocial behaviour, the billions it costs via the NHS, or the damage its doing to you each time you take a drink. Unlike global warming, the weight of evidence has backed up and finally burst through. I believe it, and suddenly I see the impact in a new light. What then? After 18 years' continuous service for one alcohol brand or another, do we fall back on the 'it's only brand-switching' crutch employed by the ciggie boys? (I never could buy that one.) But it's been such fun... sometimes the only fun. (Try selling toilet rolls and tampons for a living.) And people's jobs depend upon it - in Scotland many, many jobs. It's a conundrum of far-reaching proportions. And more of an essay than a blog. But one to watch, and one for us all to think carefully about.

Posted Mar 04 2009, 09:49 PM by Ian Moore with 1 comment(s)

Cheese and Onion it is, then

As someone who once ate 14 packs of Walkers crisps for a (winning) bet, and grew up in their Leicestershire heartland at a time when you could barely find them outside the county (they were nearly national brand leader, even then, and local cash-&-carry managers used to hoot with resignation whenever their HQs sent them unsaleable allocations of Smiths or Golden Wonder), I follow their fortunes with a keen nose. Things sadly took a turn for the worse when they replaced the tasty cooking fat with that sunseed stuff, so it was with mouth-watering anticipation that I checked out their new range of 'Do Me a Flavours.' From a promotional point of view - what a great idea - it's hard to envisage a much more holistic link between NPD and promotional activity - well done Walkers, and - if they get some sales figures that match up to the concept, then I can see a few ISP awards heading their way. Sales figures... that could be the challenge. Not trusting myself as a self-appointed one-man consumer panel, I enlisted the rest of the McGreedy clan for a product test (and, boy, can they eat crisps). The new lines provoked muted interest, with squirrel-flavour barely raising a questioning eyebrow (had it have been cabbage, I could have predicted a different reaction). However, the biggest surprise to me was that, at the end of the test, all of the bowls still contained crisps. And I couldn't finish them either. Since then I've been keeping an eye on the cupboard stocks and - yes you guessed it - the remaining new packs are all still sitting there, while bog standard Cheese & Onion and Salt & Vinegar have been burgled in time-honoured fashion. I don't quite know how Walkers did choose their new varieties for the final vote, but when it comes to the crunch in my experience it's always very risky to rely on the consumer. What a shame it will be if - when the crumbs have all settled - there are no new variants that can hold their own against the old flavourites.

Posted Feb 26 2009, 11:25 AM by Ian Moore with no comments

Robinsons Ticked Off

Anoraky I admit, but I was just in Tesco trying to decipher the small print on the back of soft drinks packaging, in search of something I could safely inflict upon the kids. Now these 'ticks' are always a handy shortcut - we've used them in promotional materials for our clients at times. You know the sort of thing, an exaggerated checkmark, followed by the particular feature, for example: ✔ FREE FROM ARSENIC. The tick has become an accepted if cliched graphic device to indicate a product benefit. Imagine my surprise, therefore, as I worked my way down the 'benefits' listed on a bottle of Robinson's orange squash: ✔ No artificial colours. ✔ No artificial flavours. ✔ Suitable for vegetarians. ✔ Juice from concentrate. (Is that good?) ✔ Artificial sweeteners. (Hmm?) ✔ Added sugars. (What?) Run that one by me again... tick... added sugars ??? Do they mean NO added sugars? Apparently not, there's a generous helping in every bottle. But then surely we should see... ✖✖✖✖ing added sugars!

Posted Feb 18 2009, 01:47 PM by Ian Moore with 3 comment(s)

**it happens

I've referred in earlier posts to the terrible temptation that copywriters meet around every urban corner (I'm talking about the almost irresistible urge to fill in the missing 'i' in 'To let' signs, that kind of thing), and there's an absolute whopper right now just asking for it... topical, too, what with the 'bankers' who presided over the mass destruction of shareholder value shedding their crocodile tears on tv today for all to disbelieve. Yes... if you fly in to Edinburgh you can't help but notice what must be the nation's biggest poster site covering the entire face of the multi-storey, adorned with a rather dull image that I can't recall and the headline that I can... 'Make it happen.' Of course, you'll probably recognise it's an ad for RBS... hard to believe either that nobody has thought to change it, or - even more amazing - that some ruined shareholder (is that ex-shareholder?) hasn't scaled the side of the building and added in the missing letters with a spraygun ('s' and 'h' would by my guess). Still, it's already close enough that I'm sure the majority of passengers make the automatic connection (rather like when I say 'Beanz Meanz'... you hear the next word in your head). S**t happens. Probably a tighter headline.

Posted Feb 10 2009, 08:02 PM by Ian Moore with no comments

Awards - are they worth the perspiration they're written with?

It being that time of year again (ie. three days after the official deadline for entering the ISP Awards), I find myself tapping away on the merits of some of our love's labours (hopefully not lost). But with the sun glinting enticingly off the snow outside my studio window, I also find myself thinking, is it worth it? Actually, this is a subject on which the answer for me comes quickly. It's a bit like that old chestnut, the speculative pitch. People tend to hate it, but acquiesce nevertheless. In my case, I have to say, down the years I've only ever undertaken free pitches when I've got nothing better to do (so Spring and Autumn are out, most of summer, and much of the footie season), or when I really have believed that between the harsh lines of the brief I've detected a softly spoken hidden message. (Sometimes misguidedly so!) But, for me, awards are a different matter. They might be highly speculative, with odds of winning stretching way beyond those of even the most outrageously lengthy pitch-list... yet still I do 'em. Unquestioningly. Even though I want to be outdoors on this majestic day. And I realise why as soon as I get my teeth into the data kindly provided by client and account team, and force myself to sit and - for once in the year - actually digest the results. Then it hits me... Hey! This stuff works! And it doesn't just work a bit... it REALLY works!! This isn't a pre-sell in case you're an ISP judge, but right now I'm writing about a promotional campaign (where the client could lazily have opted to spend the money on advertising) which has achieved on a national scale a gross return on investment of £287 for every single £1 spent. Now what kind of advertising can do that? And so - yes - it is worth it, all this effort - and not for the winning of gongs (great though that can be), but because every 12 months it provides a much-needed triple-ABC-jag of Assurance, Belief and Conviction. SP might be the discipline that requires most perspiration, but in return it delivers - probably better than any other form of marketing communication. I think the clue's in the name... it's the bit about SALES.

Posted Feb 04 2009, 08:42 PM by Ian Moore with no comments

Instant lose - it might be legal, but not very decent

Sorry to pick on Belvoir Fruit Farms (since they have a cracking product), but as a consumer of the brand I couldn't help noticing a recent offer that set my 'compliance' alarm bells ringing. It was one of those where you get a unique code on pack, then enter it on a website to see if you've won. There were five brilliant top prizes of trips to all the British Sporting Classics (Wimbledon, Lord's, Ascot etc). Trouble is, the code was a 9-digiter... that means 10 million (minus one) combinations. You might expect 30k entries to this sort of promo - which converts into a meagre 1.5% chance of even one top prize being claimed. Certainly not worth insuring, then. Out of curiosity I made a diary note and sent for the winners' list. As predicted... there were no winners. Now - as an insider - this was obvious to me, but I doubt if it were to the average consumer. So, basically, you can construct a legal, cost-free promotion that looks like it's promising the earth. There are plenty of these around - but perhaps with the new 'ISP SEAL' coming online, we'll see more offers that give their customers a decent chance of winning.

Posted Jan 27 2009, 12:34 PM by Ian Moore with no comments

It's snow-cost advertising

Back hot-foot and concussed from Courchevel, I can't help but wonder when somebody out there will catch on to the idea of the free advertising potential on the slopes, and the highly captive audience (in all senses of the expression, being stuck in a chair-lift) who spend half the day staring into white space. A few years ago I was in Riga when I noticed the snow-covered frozen Daugava river had become one giant trodden-out billboard, and ever since I've thought the ski resorts could absorb a parallel lesson. This week I spotted the odd random love-heart, and one message that said 'Scotland's Crap' (presumably they got chased away or bored before they were able to complete the statement with 'At Football'), but generally there was empty page after glistening pristine powdered page, just crying out for a marketing communication. If I had a local business I'd certainly despatch a volunteer after dark with his snowshoes, to surreptitiously stomp ads for our wares, or at least our phone number. ("Order online now from your Blackberry - if you haven't yet dropped it into the snow below!") Come to think of it, since they send the piste-bashers out each evening, they could carry the equivalent of a team of bill-stickers with them. Snow stompers. Or maybe the ads could be embossed on the beasties' tracks, so they get laid down automatically? Here's a finely targeted and neatly segmented audience of snow-aficionados, yet nobody capitalising upon the sales opportunity. What, with vin-chaud coming in at 8 Euros a pop, it's not as though there's any sign of a credit crunch!

Posted Jan 22 2009, 11:07 AM by Ian Moore with no comments

Brave Old New World

Mooching around Bolton last week, I had occasion to recall the first time I visited New York, back in the unsanitised, pre-Giuliani days. Unceremoniously ejected from my Yellow Cab for not giving a big enough tip, somewhere Downtown, I was instantly struck by what felt like an image of the future: here was a foreign country, an English-speaking environment... but not quite Britain as I knew it. Everything seemed a little more sleazy, a little more anarchic, a little more dog-eat-dog. That Huxleyesque sense of things being almost familiar, yet not quite right, returned whilst I was wandering about Notlob, and found myself sheltering from the grim outdoors in the confines of an only slightly less grim Aldi store. Feeling a bit like Alice after eating those pesky mushrooms, I wondered at aisles packed with brands I almost - but not quite - recognised. Instead of Pot Noodles were Snack Noodles, instead of Red Bull there was Red Thunder, instead of Jaffa Cakes there were... well... Jaffa Cakes... but with no trace of McVities. In fact a whole store peddling minor hallucinations. A short while later, having escaped to the familiar comfort and sparkle of Asda, I was able to speculate upon the success (or otherwise) of a strategy based upon selling copycat brands. My conclusion was that I don't think this would work among the willing. Sure, if budgets are stretched to their limits, or you're from overseas and have never heard of Heinz, then you might accept this offering without too many questions. But the average Brit, brought up on a diet of ITV and the Andrex Puppy? I can't see it. Tertiary brands died off here long ago (once, back in the mists of time, I even had an advertising budget for Delsey Toilet Rolls - a Blue Peter Pencil if you can remember them!). Imagine my surprise then, to read in today's Observer that Tesco is getting a panning for the failure of its tertiary brand range, launched to compete with Aldi, and which isn't cutting the mustard as far as sales are concerned. My surprise is merely at the coincidence - surely the average Tesco customer belongs to neither customer category that I've just mentioned?

Posted Jan 11 2009, 02:59 PM by Ian Moore with 1 comment(s)

Charities can crack Credit Crunch conundrum

There's been a lot in the news lately about how 2009 is all set to be an annus horribilis for Britain's charities, as donors in their millions tighten their belts and pull in their purse-strings. A recent survey by CCBfast.MAP among 1309 donors found that the most common reason (41%) for ever having ceased donating to a specific charity is 'Couldn't afford it any more' - so you'd think the media have got it right on this one. But I'm not so sure. Having toiled through several recessions - and I'm certain there'll never be one to match the Winter of Discontent when, despite the End Of The World being Nigh, the M62 was still jammed solid with lorries delivering to Asda - I can't help feeling the commentators are missing a basic trick. Even at the worst of Thatcher's recession, there were still about 27 million people with jobs. Right now, I believe the figure's nearer to 32 million, and it's going to stay pretty close to that no matter how bad things get. So - if you're one of the vast majority who stays in work, who benefits from the lowest mortgage rates in recorded history, who stops buying holidays and new homes and new cars because the media have frightened the s**t out of you... what have you got? The answer (I think) is a lot more loose change in your pocket. This is presumably why the supermarkets rub their hands when recession looms. If my theory is right, then the charities, far from mongering doom, should be out there rattling their collection boxes under the nation's noses. For promoters, who might be having second thoughts about employing this relatively modern '4th mechanic' (the old world three being 'free', 'win' and 'save', and the new claimant to 5th being 'vote'), take heart. With all this talk of Hard Times, surely the collective mood should be more charitable than usual, and the wherewithal in greater abundance than at any time since Mrs T sold off the family silver back in the days of El Sid.

Posted Jan 03 2009, 05:13 PM by Ian Moore with no comments

Yule Blog

Well, the world's biggest sales promotion is upon us yet again, and though Hard Times abound, I'm sure the good ship Blighty will load itself to the gunnels with turkey and British sprouts (none of those Brussels variety, thank you very much), and a fair helping of Christmas pud and the Royle Family, and sail out in January fighting fit and ready for the recovery. We're fleeter of foot than our competitors across the channel (remember, not a single home vessel lost in the sinking of the mighty, but sluggish Armada), and what a great chance to prove it once more when the markets (of all kind) open for trading in 2009. I've travelled a fair few of the seven seas and have yet to find a marketing community as ingenious as ours - never mind that we have a secret weapon called Hard Work. Thanks for reading in 2008. Good luck for 2009!

Posted Dec 22 2008, 03:10 PM by Ian Moore with no comments

The clue's in the name

If you're a student of branding, you might have drawn the connection between the latest sucker punch to hit the world of finance, and the name of the person allegedly behind it. This got me thinking about brand names, too, and the success of those that incorporate something of what they stand for in their crafting. It brought to mind examples like Pampers, Direct Line and LoveFilm. Intuitively there's something right about this concept, and the brands themselves are testament to its virtue. It's said that people's names can have a significant impact upon how they become perceived - and indeed, their success or otherwise in life. There's a counter argument to this, which can be found in Yellow Pages, where lives a thriving community of contradictory epithets and professions. Just take accountants, for example - there's a Conn, several Swindells, and even more Robbs. There's a plumber called Leak in Loughborough, and an Electrician called Short in South Humberside. One wonders if potential customers are in any way deterred by the subconscious messages such names must send out. One of our kids this term got a new teacher called Miss Kane, and has been treading very carefully, I can tell you. There was a dentist called Mr Payne in the local practice where I grew up - to be avoided at all costs! And so full circle to Mr Madoff. Bad enough as it reads... even worse when you discover it's pronounced 'Made Off'. Now does that sound like a good place for your money?

Posted Dec 17 2008, 06:32 PM by Ian Moore with 6 comment(s)

ISPTV?

At the revitalised centurion the Waldorf last Friday the great and the good of the ISP (now is that a contradiction in terms?) gathered to celebrate the organisation's 75th anniversary and - not least - to hear what guest speaker Sir Michael Grade had to say about the industry. 'This ought to be good,' I thought, given the panning ITV's image and pocket have taken from Ofcom over the course of the past year or so. Indeed, they've even signed up to the ISP ranks, such were the reverberations of the aftershock. (Nice work, Ofcom.) However, when the much awaited speech came, I'm sure I detected a bit of a sales pitch for ITV. (Well, a big bit, actually.) This was all very interesting, but it did get me thinking again about the old chestnut of the ISP's brand identity. From the inside, looking out, it's clear (promotional marketing of all kinds that leads to a sale or measurable action on behalf of the consumer, usually creating a legal contract), but the other way round, it just can't be so plain. Sir Michael noted how pleased he was to be among fellow salespeople. Hmm... kind of, but... well. Then there were all the reasons to choose ITV over Sky or Facebook or the Daily Telegraph. (Are we selling advertising space to our clients? I thought we were supposed to be media-neutral types.) Maybe an inebriated planner had been delegated the task of sketching out the speech... but probably not. I reckon it's another straw in the wind that says maybe a change is due. As Chairman Clive Mishon mentioned in his address, the 75-years-young ISP hasn't always been called the ISP... so maybe the time has arrived for a new monica that will sweep it through to its centenary with the same youthful energy that echoes about the Waldorf's marble halls. All submissions on a postcard, please.

Posted Dec 11 2008, 01:39 PM by Ian Moore with 1 comment(s)

Booze - just how out of touch does the government have to be?

I note there are mixed opinions on proposals in today's Queen's Speech to restrict (or not restrict) the sale of alcohol, but I can't help feeling that our legislators have absolutely no idea of what goes down (quite literally) on the streets. The view that a gag on sales promotion will solve society's booze-related ills can only be described as Rose Tinted (sorry I can't do the acute accent on Rose - but hopefully you get the bad joke). Just one example: a couple of weeks ago I went to the Hearts v Celtic game at Tynecastle. Well before kick-off hundreds of (mainly) visiting fans were thronging the small shopping arcades on the western approaches to the ground. Thirst-demented grown-ups were falling over one another to escape tiny crowded licensed stores, already pressing their bottles of Buckie to their lips, ringing tills singing in their ears. Others lined the sidewalks and shopfronts, chanting, leering, jeering and cheering (variously, according to the colour of the passing objects of their attention), merrily getting merrier by the minute, and this well before noon. It didn't take Inspector Rebus and his breathalyser to know that most of this lot were well over the limit, and - a fair few - well up for trouble. I can't say I saw any, and in general it's a sight I've witnessed many times down the years, yet for most people I'm sure it's an unacceptable display of antisocial and intimidating behaviour. But quite how banning bogofs and happy hours would impact here, I fail to understand.

Posted Dec 03 2008, 05:47 PM by Ian Moore with no comments
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Devil's Advocate
Ian Moore, founder and Creative Director of award-winning agency Blue-Chip Marketing, and author of Does Your Marketing Sell? is the sector's Devil's Advocate.
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