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Devil's Advocate

September 2009 - Posts

Cardinal sin

How much would you accept in lieu of the chance to spin a coin to win a million? Ten pounds? One hundred? A grand... ten... a hundred (grand)? I might just be getting warm. What I do know is that I wouldn't have to raise you to the statistical outcome, which is half a million. Most folk would probably take a much smaller guaranteed sum, rather than risk getting nothing. This is the Cardinal Utility Principle, and is a very handy piece of knowledge if you're in the business of incentivising people. Thus I thought it was strange when I read that a part-time shop-assistant had mistakenly sold a batch of valuable medals (priced at £1850) for the princely sum of £18.50! Okay - nothing exactly strange about that - just a genuine mistake - but what did puzzle me was that the shopkeeper, on arriving back from his lunch to discover his loss, promptly advertised a £250 reward for the purchasers to return the goods! Call me cynical, but I just get the feeling that this particular incentive isn't going to work.

Posted Sep 23 2009, 12:53 PM by Ian Moore with no comments

As mentioned on the tin

Having been downed by some hostile variant of swine flu over the past few days I've been methodically working my way through the healthcare fixtures of my local stores. Trouble is, it's me that's been doing the 'working' and not the various patent remedies. Okay - perhaps that's harsh. Take cough mixture (literally, metaphorically)... and what happens? It works. You cough. And cough. And cough. Who am I to complain when it does what it says on the tin? But seriously, you probably get the gist. Yet I sit (propped up) and scratch my head. How do they get away with selling all these things that don't actually do what they claim? When I write ads that are the tiniest bit risque, hyper-cautious marketers and lawyers come seething out of the woodwork to eliminate the idea... yet where were they when I needed them to delist these useless products? When you think about it, it's an extraordinary indictment upon marketing when a handful of brands are able to promote themselves on the grounds that they actually work. We still live in the age of snake oil. Look around your home and see just how many examples you can find: whitening toothpaste, anti-wrinkle cream, carpet spot-remover, child politener.... then all the packaging that either doesn't open without resorting to power tools, or that tears nowhere near the tear-strips and gives you paper-cuts into the bargain. Thankfully, there are some things that do work, and - to cut a long story short - I feel my cough returning so I'm just off into the garage for that trusty tin of WD40.

Posted Sep 15 2009, 09:48 PM by Ian Moore with no comments

Christmas Terror Campaign

I heard on the radio that shopkeepers in one part of the country have received mysterious threats to the effect that, should they promote Christmas goods too early, then the worst will happen. As far as I know, 'the worst' wasn't specified. It did strike a chord, though, as earlier that day among the junk on the doormat I'd noticed my first Christmas offer of 2009: Good Housekeeping (not mine, you understand) suggesting you should 'Get Christmas All Wrapped Up' by sending some unsuspecting acquaintance a year's subscription. Groan. I hope the awkward squad don't get one. I can sympathise - both from a personal and professional perspective - if only we could just have Christmas in December life would be so much simpler and I'm sure we'd sell more. As someone who's never needed more than Christmas Eve to do the shopping, I am bemused by these people who tell you they've got it sorted as soon as they're out of the traffic jams on the August Bank Holiday (maybe the traffic jams are caused by everyone going to Bluewater to get their presents?). As anyone in SP will testify, sales promotions work best as short-term activities, and a key part of their appeal is their novelty. Novelty, by definition, is short-term - and for proof of its benefits, ask yourself why Cadbury only sells Creme Eggs between January and Easter. Christmas, too, is about novelty and - as arguably the world's biggest sales promotion - should be protected as such. While no one could condone the type of campaign alluded to in the opening, you can't help wondering if it's the ghost of Guy Fawkes having had enough of being upstaged.

Posted Sep 04 2009, 12:51 PM by Ian Moore with no comments
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Devil's Advocate
Ian Moore, founder and Creative Director of award-winning agency Blue-Chip Marketing, and author of Does Your Marketing Sell? is the sector's Devil's Advocate.
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Last login: 20 Nov 2009

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