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Devil's Advocate

July 2009 - Posts

What's brown and sounds like a bell?

Okay - so it's an old one... but it springs to mind every time I spot that peculiar brown Andrex variety loitering in Tesco. Now we all know that colours play a big part in communications (red outpulls yellow, which outpulls gold, which outpulls black... that kind of thing), added to which I have some form in the paper products business, albeit now a little dated. There was a time when I sat on a research budget that would make most marketers' eyes water (there's an image!). In those pre-Ikea halcyon days of lilac and avocado we knew what was taboo... in the loo. And there was one colour above all others that should not be allowed within a mile of the pack (and frankly it didn't take paid research to work this out). Maybe mores have changed - as tastes do - but somehow intuition feels more permanent, and I'm struggling to be convinced that brown is the new beige. Ring a bell? Dung.

Posted Jul 27 2009, 11:33 AM by Ian Moore with 2 comment(s)

All good things, and all that

Touring the British countryside, doing one’s bit to revitalise the economy, with permanently hungry kids in tow it ought to be easy to spend every last penny on homespun delights (rather than nip in to the local Lidl for some cave-aged Gruyere, a length of chorizo and a brace of baguettes for a roadside picnic). Not so easy, though. True, we’re all spoiled back at the world’s largest cookbook repository, but you’d think the odd week of pub grub would go down a treat, if only for a break from the chilli powder. And – after all – everywhere you go you see these signs, encouraging, quietly understated, promising expertise and handcrafted care in the making: ‘Good Food Served Here.’ Have you noticed? It’s never just ‘Food’. Always ‘Good Food’. And it’s shite. (I expect that last word will be censored, although I’ve used the five-letter Scottish declension to attempt to avoid the scissors. If there are three asterisks, read them as Not Very Nice.) Now, where was I….? Yes, the word ‘Good’ – surely meaning ‘Something worth having’ – has been hijacked by microwave-owning pretenders the length and breadth of the land. Hijacked and downgraded. Downgraded to insult the language – ‘good’ to the level of a platitude, ‘good food’ a cliché – and downgraded to insult the consumer, who is entitled to expect something from this surely contractual invitation to treat (or should that be 'eat'?). There’s been a lot of talk in political circles lately about the word ‘free’, but this ‘good’ business got me thinking – at least free either is or it isn’t, and you can make up your mind before you do the deal. Good old SP. Food for thought for the sign-writers, maybe?

Posted Jul 20 2009, 04:50 PM by Ian Moore with no comments

The price ain't right

Just back and recovering from the headspin that's the spiritual home of the Brit Trip (aka Alton Towers), and naturally the kids are clamouring for the photos. Well - I don't have any, do I? At the time I was approaching terminal velocity and certain in the knowledge that antigravity would have despatched my camera to join all those shoes, specs, earrings and false teeth that never make it round to disembark with their disoriented owners, the latter entirely distracted and delerious at having somehow survived the experience. Of course, after every ride, there is the opportunity to own, for a handsome sum, what appears to be the same shot marginally adjusted for the relevant fear factor. Indeed, I noted that each successive payload of customers, every ride, without fail, made a bee-line for the bank of photoscreens, hooted with laughter when they spotted their terrified mugshots, and promptly staggered off to get in the next hour-long queue.... without buying the photos. During the course of the day I reckon I personally witnessed hundreds if not thousands of photos NOT purchased. Now why is this? I couldn't help but think if this were Tesco the conversion rate would be a tad higher. I guess the clue is in the phrase above - 'handsome sum'. You can get a single photo for £7 and - if I recall correctly - two for a tenner and five for £25. Phew! Never mind that's on top of the entrance fee and transport and burgers and drinks... and that there's still a credit crunch on. Moreover, in the age of the 5-megapixel mobile phone and free file transfer, you have to wonder why anyone would imagine you can sell photos at these prices. So, shorely a missed opportunity - when it's plain for all to see just how popular are both the medium and the content. And if only you could get them sent straight to your mobile by texting in the code that's displayed on the screen.... if they can make me fly upside down at 100mph then such a simple bit of engineering can't be beyond the wit of man?

Posted Jul 07 2009, 08:00 PM by Ian Moore with no comments
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Devil's Advocate
Ian Moore, founder and Creative Director of award-winning agency Blue-Chip Marketing, and author of Does Your Marketing Sell? is the sector's Devil's Advocate.
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Last login: 20 Nov 2009

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