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Devil's Advocate

June 2009 - Posts

The passing of the Thriller?

There are some heavyweight campaigns around at the moment, by my, oh my are they dull. As if us poor beleaguered Brits haven't had enough of being told we're broke and we can't go to Majorca, it looks like we're in for yet another summer of 'stay at home' sales promotions. Has nobody noticed that this theme has been well and truly thrashed to within an inch of its useful life? I thought the essence of a good offer is novelty - but 'great days out in the UK' - groanorama... it's a contradiction in terms at the best of times. (Why can't we have 'Win your MP's Expenses for a Year'?) And, to rub salt into the wounds of the ever more-time pressed consumer, there's the new model Dickensian workhouse sales promotion mechanic: save the packaging, get your computer online, log on, set up your account, create a password, collect more packaging, find the codes, log on, forget your password, enter your codes, see what you can't yet claim... yawn... sorry... if you've ever had the misfortune to be made to attend one of my lectures, and somehow have stayed awake, you'll know I say there's one small word that means more to the success of SP than any other: EASE. (Ask any salesman.) And you'll recognise that what I've just been describing ISN'T IT. So... not only have we got DULL... we've also got DIFFICULT. Just why are some of the country's top brands doing dull & difficult? (Take a look in-store at Andrex, Ribena, Shreddies, Walkers, Warburtons and others.) Is it time to mourn the passing of the entertainer, the passing of the salesman?

Posted Jun 28 2009, 03:15 PM by Ian Moore with no comments

Salesman Expertise

In B&Q yesterday I was struck - almost literally - by some questionable workmanship in action: a member of staff in the cafe was putting up hygiene and cooking certificates on the wall near the counter, 8 in all, two vertical rows of 4. I was standing right beside him as he huffed and puffed and sweated in the heat from the grills, and no doubt a little fazed by the audience that consisted of me, and his boss who was distractedly fixing my bacon cob. As one picture went up, another it seemed came down - crashing to earth and luckily not smashing to smithereens. Eventually, all 8 were balanced precariously on their hooks - at which point the guy stood back to admire his results. ***-eyed was the word (or is that two?) [I see on re-reading I've been censored!]. Not, I thought, the best ad for a DIY store. He turned to his manager: 'What should I do next?' The reply: 'There's some brackets to be put up in the store cupboard - the tools are in there.' His retort: 'I'll try - but those screwdrivers are useless.' Hmm - so I shan't buy any of those then. Of course, it was just a small unfortunate vignette of a bad ad, aired to me alone - but it did call to mind a study I once read entitled (and this is the abridged version) 'The effect of salesman expertise upon consumer purchasing behaviour.' The gist of this was that, in a controlled in-store test, when a salesman was perceived as competent in his field, 66% of customers purchased, compared to only 20% when the salesman pretended he was unfamiliar with product. There has to be a lesson here - just how much could B&Q sales increase if customers were able to witness lots of instore examples of good tradesmanship?

Posted Jun 18 2009, 10:52 AM by Ian Moore with no comments

Strike it rich

Arriving at Paddington earlier in the week, I was inconveniently assailed by hordes of samplers pressing cans of Natural Born Cola (or branding to that effect) upon me. I say inconveniently, because after a morning of planes, trains and automobiles (not necessarily in that order) one of the last things you need is something else to drink. Conveniences - of the public variety - yes. Twenty-four hours later, retracing my steps, I noted the sampling unit had gone - just when I fancied a cooling beverage as I hot-footed it for Heathrow. But it wasn't only me - en route to the great western terminus I'd marvelled at the Guinness-Book-of-Record-breaking attempts I'd witnessed to get six hundred people onto a double-decker bus... and another one... and another one (well, they do move in threes). And at bus stops... such crowds you'd think Beckham was signing autographs prior to the game. But where were the cola samplers when tired and thirsty London needed them? A little bit of tactical flexibility and - wow - what reach they would have achieved, what satisfaction they would have delivered to the capital's normally subterranean denziens flushed blinking into the daylight. And the bus companies...? I didn't hop aboard myself, preferring Shanks's, but did they take their chance to convert their serendipitous sampling opportunity into repeat purchase? Thanks for riding with us - take this voucher - come back again - travel free every Wednesday... I wonder???

Posted Jun 11 2009, 06:43 PM by Ian Moore with 2 comment(s)

What SP could do for voter turnout

As I slid my entry into the ballot box this morning I couldn’t prevent the image of the luxury holiday I might win from popping into my head. Oops – wrong campaign! But – wait a minute – isn’t this just the kind of thing we need to get Britain’s apathetic electorate into the polling booth? Be in it to win it! Mark your X in the box and – yes! – you could walk away with the latest Xbox! How simple is that? We could have weighted rewards in order to prise the most limpet-like segments of the population off their couches, sponsorship of prizes by political parties (true colours to the fore; SLPs for those who’ve overspent their budgets), and a money-back satisfaction guarantee for every vote cast (but not a promise, I suspect, for which promotional insurance would be available). Wishful thinking? Well, isn’t that what politics is all about?

Posted Jun 04 2009, 03:38 PM by Ian Moore with no comments
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Devil's Advocate
Ian Moore, founder and Creative Director of award-winning agency Blue-Chip Marketing, and author of Does Your Marketing Sell? is the sector's Devil's Advocate.
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