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Email "Calls to Conversation"

Emails are a simple marketing tool which brands are pretty comfortable using. Every time they send a blast out they see a spike in traffic and conversions.

Eyestorm call to conversation

I spotted this nice “call to conversation” on an email from online art store Eyestorm. Rather than using the “visit our website, book a test drive” sign off associated with traditional brands in digital channels, Eyestorm have focused their energy on deepening their digital relationship.

Obviously it helps if you have an active & relevant profile in a conversation space. I wouldn’t be surprised if we see more traditional brands taking this  approach during 2009.

Posted Mar 30 2009, 10:35 AM by Ian Crocombe, LIDA with no comments

What you can learn from Lauren Luke and the video conversation

Lauren Luke is the 27 year old single mum from South Shields whose make up tips are watched by a global audience of millions on YouTube.

She ditched her job in a taxi firm 18 months ago and started selling makeup over eBay.  She was answering so many questions about applying her products by email, that she started to create video demonstrations on YouTube.

These videos were shot in a bedroom, produced with a laptop and webcam have had over 5million views. A typical clip will run for 10 minutes, have 100k+ views and 1k+ comments. Fast forward 18 months and Lauren is launching her own makeup range and writes a weekly column for the guardian.

Stories like these have been a feature of YouTube since it launched in December 2005. Semi-pro filmmakers could film a few scenes on a mini DV video camera in the morning, plug the cable into their computer and use free software like imovie to make a 3 minute video promo to upload to YouTube that evening.The reason that video is going to explode into the mass market in 2009 is that the means of production have been simplified. The recent Cadburys Livebrow MPU extended their dancing eyebrows TV campaign by letting users film themselves using their webcam and submit it via the Flash MPU into a competition. Its easy to capture and upload video from most modern mobile phones, but the hot video product at the moment is the Flip Minos camera. It costs £99, uses solid state storage, a built a built in USB connection and has a big publish to YouTube button. Cisco are hoping that this will be the perfect device to go mass market and democratise video. They have a serious interest in high bandwidth infrastructure and purchased the parent company, pure digital last week.

In a move with a similar end result, naked conversations author and rabid video blogger Robert Scoble recently announced he’s moving to hosting company Rackspace to work on a new video network.

So if video is going to overtake text as the currency of social networks, what lessons are there for brands?

The workflow for video has been radically simplified with a variety of channels and tools for creators. My advice is to take a lesson from Lauren Luke and engage your users in a warm and honest conversation.

Is Google “interest-based advertising” evil?

pure evil
 

Internet users refuse to pay for mainstream content and services, preferring to substitute a worse free version rather than shell out for micropayments or subscriptions. The challenge with ad-funded models is that the advertising is not valuable enough to pay for the content or services.

At the Digital Britain keynote a couple of weeks back Peter Bazalgette (ex Endemol) said "The truth is that not a single media company knows what its model will be in ten years' time." His vision of a content model for publishers was that "In future all content will be paid for either by people's attention spans or their personal data". Increasing the relevance of advertising means that publishers can charge more for relevant placements, which generate higher conversions and ultimately better ROI for brands.

Enter Google, with their announcement of a new service “interest-based advertising” a polite way of describing their behavioural targeting platform.

Behavioural targeting has been a hot topic for digital strategists. We’ve been leveraging the personalised communications which we carry out through other channels into website experiences with tools like Omniture’s Touch Clarity for many years. But taking information we’ve learnt from one site and applying it to adverts on another (“cross domain”) has raised privacy and legal issues.

Google are the masters of digital relevance, their Adword PPC product put relevant ads next to search results for active seekers. Their Adsense product puts these Adwords onto content partner sites, this time matching the site content. This is great for the low hanging fruit, but after last years acquisition of DoubleClick. Google is focusing on display advertising, to stimulate demand.

Google has been laying the foundations for this, on the 3rd of March they collaborated with the IAB to launch “Good Practice Principles”, the UK’s first self-regulatory guidelines to set good practice for companies that collect and use data for online behavioural advertising purposes. While Google’s new offering has an “opt out” option in line with the IAB best practise, the mass market know that their data is being used, but can’t be bothered to opt out.

Other practitioners of behavioural targeting such as Phorm are about as popular as a spammer at a Tweetup.

Will this move put a dent in netizens perception of Google as a brand?

Llooks like we'll have to wait a bit until the come up top in organic results for "pure evil".

DIY Buzz Monitoring: Tesco Clubcard example

Buzz Monitoring (where you scan social networks for mentions of your products or brand) helps you build a picture of what the living breathing web thinks about you.

Paid for services such as Onalytica (http://www.onalytica.com/) are essential if you’re running corporate social media programmes and give insight into the most influential people and places where you are being discussed.

But if you’re not in the position of having a budget for this activity a bit of common sense and mucking about with Google can let you setup your own DIY buzz monitoring.  

Blogs, twitter and the other free Web 2.0 services store and republish all the conversations made on the web. This detritus creates a stream of blog posts, comments and rants which you can search using free tools.

Imagine I had a presentation with the big cheeses at Tesco on tomorrow and wanted to impress them with some insights into how people viewed their Clubcard.

I could use Google Blog search for "Tesco Clubcard", and twitter search to show all mentions of this "Tesco Clubcard" on the microblogging platform.

A quick scan through the results gives me some good insights that could be woven into future campaigns or dropped into my presentation as anecdotes.

When I look at the results today, there are a bunch of blog posts from delighted customers who are getting Clubcard points by recycling. There are positive comments about Open University accepting points against course fees and a great comment on twitter talking about using a Clubcard to scrape ice off of a windscreen.

There are also negative comments. People worrying about getting deluged with junkmail once they’d signed up or saying that they always bin the statements.

So hopefully my presentation goes well and I manage to tell them a couple of stories which shed light on their current challenges. How do I monitor buzz on an ongoing basis?

If you look at the results pages from the google and twitter searches above you’ll see that they have a yellow RSS icon. By subscribing to these results I can add this as a “live” search to my iGoogle account (instructions are available here) and keep on top of the buzz as it happens.

Addictomatic is a free quick search tool which can build you custom buzz pages if this seems a bit techy for you, here it is using our Tesco example http://addictomatic.com/topic/tesco+clubcard.

I’d be interested to get any comments from you about your experience of buzz monitoring. Have you got any other tools or techniques you use? Have you tried this out before and got good actionable results? Do you think this is a relevant space for marketers to be engaged in or should we stick to coldlists and emails?

 

 

Posted Feb 16 2009, 07:02 PM by Ian Crocombe, LIDA with 8 comment(s)
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