Bloggerati

A blog about blogging - including advertising on blogs, corporate blogs and the rise of social media

I am not referring to the TV show but there are plenty of companies thinking of engaging with Facebook and they are worried about being too intrusive. If you have a group of fans on Facebook and you want to engage with them by creating your own Facebook presence, what is the best way to approach existing fans? As fans, are they automatically going to be pleased to hear from you? Are they going to be a bit taken aback that you are getting close to them? Should companies just leave positive facebook groups alone? Or does it come down to a question of style? How you approach people? It's a question of being sensitive, isn't it? Personally I think that fans will be keen to hear from companies that they are fanatical about but they are going to require more than standard corporate messaging othewise the relationship will go nowhere. It needs to be personal. What do other people think?

www.itsopen.co.uk

http://twitter.com/itsopen

 

 

 

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  December 10, 2008

It has to be about how you approach them ... with complete transparency and a willingness to engage ... you need to listen rather than attempt simply to steer the debate in a particular direction.  You also need to field somebody pretty senior, rather than a lowly PR exec.  Dell's Lionel Menchaca managed this brilliantly during the 2006 Dell Hell storm.  He listened, he put customers in touch with the right people within the organisation and made sure that their problems were sorted.

Brands entering the world of Facebook also need a pretty thick skin.  These people may have chosen to coalesce around your brand but they are unlikely to be passive or uncritical ... far from it, they will probably be pretty opinionated and quick to leap on any behaviour that they consider 'off brand.'

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Bloggerati
A blog about blogging - including advertising on blogs, corporate blogs and the rise of social media

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Justin Hunt

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