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I see that Thomson (holidays) is up for pitch again. We pitched for the account last time (October 2006) and didn't get it. A shame, but these things happen. WDMP deservedly did win and went on to produce a fabulous campaign that won the prestigious IDM Business Performance Diamond Award 2008. Now, the IDM awards are not one of the narcissistic, creative love-ins, that acknowledge stuff that simply looks pretty or has been produced by that year's most trendy agency. The submissions are thorough, the judges are of the highest calibre and the focus is very much on campaigns that have demonstrably improved a client's business.

For me, the news that the account could change hands again follows the age old rule about winning awards  and losing clients. TVL and Proximity is another recent example. HTW won loads of awards for M&G but still didn't hang on to it. I've said for years that If you want to forecast an account move, just look at who's won an award recently.

Why does this happen? Is it complacency after winning gold? Are the results not actually that good - merely 'sexed up' to impress a relatively inexperienced judging panel? Has the agency put too much focus one pretty but ineffective job? I'm convinced winning awards and losing clients are related. Anybody else know why?

All Comments

  January 22, 2009

Chris raises a point much discussed over the years - not just in DM, but the other disciplines, too. My own theory - and it is only a theory - goes like this.  Client appoints new agency with the ambition to produce work that has a tangible impact on their business - i.e. it's "creative".  In other words the kind of work people (you know, consumers) might actually NOTICE, remember, engage with and respond to.  As Chris says, this is the kind of creative work that will gongs at IDM, DMA and IPA.  Now here's the thing ... it can take a client and agency 18 months or more to sort out the processes and people on both sides of the client/agency equation, capable of delivering such work.  But let's say they get there.  Bam! Tills ringing.  Awards on the shelves.  But then what?  The individuals on the client side who made all this happen move on.  And they're replaced by people who may have less ambition/vision/experience/creativity.So out goes the incumbent agency.

  January 22, 2009

The above comment is from me, but some technical hitch attributed it to Steve Barton.  Apologies all round!

  January 23, 2009

BTW ... if you think the above theory is a pretty depressing one for the future of our industry, my second is no more cheering.  How do you make yourself a little hero in the client procurement department?  Recognising effective creative work? Building great supplier/client relationships? Well, maybe that happens somewhere. More often I think it's all about "chop and change". Chop the suppliers' fees and change the roster.  One beancounter's job justified. We've all seen how accountants dress ... do you really think these people would know a great idea if it walked up and slapped them?

  January 23, 2009

my wife is an accountant (well, she's an accounts technician - not chartered or certified) - but she's great at her job, earns good money, is fit as fook and has style - not limited to her choice of clothes.

Thinking about it, maybe she's the exception - because she does work with a proper collection of plebs.

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